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"Ongoing chronic back and joint pain"

About: The Ulster Hospital / Pain Clinic

(as the patient),

I feel like I was not heard the appointment felt rushed glossed over certain things. I have been waiting for the appointment for over 3 years with chronic pain ongoing for nearly 18 years at this point I felt so disheartened and most of how I was feeling was due to depression and not chronic pain.

I feel the doctors did not let me explain my full symptoms to help with some sort of a plan or other outcomes or help.  I didn't get to go through everything I needed to was basically told I was holding onto trauma that I did not have in childhood or as an adult and that is a contributing factor to my pain.

The mri scan that was used was 3 to 4 years out of date and was given a ten minute examination to determine my pain tolerance.

This felt hopeless and I felt overlooked and unseen I cant deal with this pain for much longer I understand why people don't want to live anymore.

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Responses

Response from Simon Higgs, Clinical Manager - ATICS and LVH DPC, Anaesthetics, Theatres & ICU, Hospital Services., South Eastern Health & Social Care Trust 2 months ago
Simon Higgs
Clinical Manager - ATICS and LVH DPC, Anaesthetics, Theatres & ICU, Hospital Services.,
South Eastern Health & Social Care Trust
Submitted on 11/09/2025 at 15:47
Published on Care Opinion at 15:48


I'm sorry to hear that you had a poor experience at your appointment with us.

In order to maintain your confidentiality as a patient please contact the complaints department and I will investigate this further for you.

If you need immediate support for your health then you should contact your GP or out of hours service.

To contact the Complaints Office you can:

Write or email, Telephone or Call in person.

Complaints Department

South Eastern HSC Trust

Lough House

Ards Hospital

Church Street

Newtownards

BT23 4AS

Telephone: (028) 9056 1427 Email: complaints@setrust.hscni.net

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