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"My experience having an operation"

About: Queen Elizabeth University Hospital Glasgow / Day surgery

(as the patient),

From moment I checked in at main reception. The nursing staff, auxiliaries, doctors, anaesthetist, surgeon. Every single person I dealt with was exemplary. They're friendly, professional, caring manner. Whole procedure was explained. The reasons, the risks. 

From carrying out initial tests, checking was ready for operation. Being taken through, operated on. Process after surgery, the care was all outstanding. Made to feel at ease throughout process, when obviously a nervous time and experience ahead.

Too many times you hear the NHS being criticised, in my opinion. Often unfairly. Every single person was a credit to the profession. The way and manner they did their job, the manner in which they all made me, the patient feel at ease. 

To mention some but not all.

Tom(nurse), Alexandra (nurse), Michaela (nurse) and Willie (auxiliary). 

The full theatre and surgery team.

Special thanks to you all.

My operation was carried out at Queen Elizabeth University Hospital. Glasgow Day Admission Unit.

Home and relaxing now. Successful procedure.

Thank you to everyone. And reminding me why I have always been a fan of the NHS. To provide a service like that to everyone. The service does not get the credit and funding it deserves and needs.

However, the staff continue to provide it, do a very professional job in a very friendly, positive manner. Despite at times, being under extreme pressure.

My thanks once again to everyone involved in my care recently.

Hope you get to find out and hear this well deserved and positive feedback.

Wishing everyone. Best wishes for future.

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Responses

Response from Lorraine Hamill, Interim Lead Nurse, Theatres - Queen Elizabeth University Hospital, NHS Greater Glasgow and Clyde 2 months ago
Lorraine Hamill
Interim Lead Nurse, Theatres - Queen Elizabeth University Hospital,
NHS Greater Glasgow and Clyde
Submitted on 11/09/2025 at 14:12
Published on Care Opinion at 14:35


Dear Stevie

Thank you so much from all the staff within the adult theatres of the QEUH for this lovely feedback in relation to our staff and the service you received while with us. It really does mean a lot to the entire department that you have had an extremely positive experience with us. I have personally passed on your thanks to the staff mentioned in your feed back ( Tom, Michaela, Alex & Willie) and I have shared your feedback with the senior staff to pass on to all their teams as well.

We wish you well in your recovery from your surgery and we wish you all the best for the future.

Thanks again for taking the time to complete Care opinion for us.

SCN Lorraine Hamill - QEUH Adult Theatres Level 2

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