Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Care after having heart attack

Posted By AprilMay25

"Care after having heart attack"

About: Golden Jubilee National Hospital / Cardiac Surgery New Victoria Hospital / Cardiac rehabilitation NHS 24 / NHS 24 (111 service) Queen Elizabeth University Hospital Glasgow / Accident & Emergency Queen Elizabeth University Hospital Glasgow / Cardiology (Heart Conditions) Wards 6c & 6d Queen Elizabeth University Hospital Glasgow / Coronary Care Unit (CCU) Scottish Ambulance Service / Emergency Ambulance

(as the patient),

I suffered a heart attack at home, called 111 as wasn't sure what service you request. I was in pain and the staff on 111 realised I was in midst of heart attack and quickly assessed me for ambulance.

During the wait, a Dr from the service called me back and raised the call to red. Within a short time ambulance came, taken to QE11 A&E.

I was admitted to coronary care and then a ward. I remained there for 2 weeks waiting to be transferred to Jubilee to get Angiogram. This wait was frustrating and was mentally exhausting. I was basically bed blocking. Surely a big coronary unit in QE11 should have this equipment to allow patients to be treated quicker rather than bed blocking.

I cannot praise the staff highly enough, knowing they were short staffed etc.

Once transferred to Jubilee I waited a couple of days for angiogram again delayed due to urgent cases being transferred from various hospitals..

I finally had a Quadruple bypass which was a major shock to both myself and family. Was wonderfully treated by all staff that nursed me from Wards, ICU, HDU then finally back to ward to recover. I spent a total of 4 weeks in hospital before released home.

After initial short time to recover I attended the Rehab unit in New Victoria hospital. I have benefitted from the exercises shown me,and have enjoyed all the sessions. The staff have been thoughtful,caring and ensured that I benefitted from their guidance and instruction. It was also good to get to know other patients  in the session that had went through similar issues It was always a relaxed and comfortable atmosphere. I would recommend anyone to take the chance of attending rehab it definitely aids your recovery

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Stephanie W, Patient Experience Officer, Nursing and Care, NHS 24 last month
Stephanie W
Patient Experience Officer, Nursing and Care,
NHS 24

Manages patient feedback

Submitted on 12/09/2025 at 12:47
Published on Care Opinion at 12:47

picture of Stephanie W

Dear AprilMay25,

Thank you for sharing your story on Care Opinion. I note there are multiple services tagged in your story, I reply on behalf of NHS 24.

I was sorry to learn you had cause to contact 111 due to suffering a heart attack and were later admitted to hospital. I understand this must have been a worrying time for yourself and your family and hope you are recovering well from your surgery.

I am delighted that NHS 24 contributed to your overall patient journey and arranged your onward care. It is encouraging to read that you were assessed quickly.

If you wish to share more information with me, including your Care Opinion user name then I could identify the staff you spoke with from NHS 24 and share your kind words with them. We always try to ensure our staff see positive feedback to reinforce to them how valued their care is when people call our services.

You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk.

Thank you again for sharing your story.

I wish you all the best for a speedy recovery,

Stephanie

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Clinical Governance Administrator, Clinical Governance, NHS Golden Jubilee last month
NHS Golden Jubilee

Submitted on 12/09/2025 at 16:52
Published on Care Opinion at 16:53

Dear AprilMay25,

Thank you for taking the time to share your feedback with us - It seems you have been through a very worrying and stressful time but we are pleased to hear that you were treated wonderfully by all staff at The Golden Jubilee Hospital, I will be sure to pass your kind words on to the staff in the ward/ICU & HDU. I am also delighted to hear that you are recovering well and we wish you all the best in your continued recovery.

Kind Regards,

Robyn

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Zahida Aziz, Nurse Specialist, Cardiac Rehabilitation - New Victoria Hospital, NHS Greater Glasgow and Clyde last month
Zahida Aziz
Nurse Specialist, Cardiac Rehabilitation - New Victoria Hospital,
NHS Greater Glasgow and Clyde

Submitted on 12/09/2025 at 17:02
Published on Care Opinion at 19:41

Dear April/May25

My name is Zahida and I am one of the nurses in the cardiac rehabilitation team at the New Victoria Hospital, Glasgow

Thanks for taking the time to share your personal experience of the care you received from the cardiac rehabilitation team, I’m pleased you feel you benefitted from the guidance and instruction from the team and felt supported in a relaxed and comfortable atmosphere in the department. It’s also good that you felt getting to know other patients during your attendance helped with your recovery in that you were able to meet people with similar issues/ experiences

I will feedback your kind comments to the wider cardiac rehabilitation team, who I’m sure will be pleased that you would recommend coming to rehab to help with assisting in recovery from a heart event

We wish you all the best for the future

Kind regards

Zahida

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Karen Hughes, Senior Charge Nurse, Emergency Department and Minor Injuries Units, Queen Elizabeth University Hospital and New Victoria Hospital), NHS Greater Glasgow and Clyde last month
Karen Hughes
Senior Charge Nurse, Emergency Department and Minor Injuries Units, Queen Elizabeth University Hospital and New Victoria Hospital),
NHS Greater Glasgow and Clyde

Senior charge nurse & emergency nurse practitioner within the ED & Miu of the Queen Elizabeth University Hospital

Submitted on 13/09/2025 at 08:46
Published on Care Opinion at 08:46

picture of Karen Hughes

Dear AprilMay25,

Thank you so much for sharing your experience. I’m really glad to hear that the 111 team and A&E staff at the Queen Elizabeth were able to act quickly and get you the urgent care you needed during such a frightening time.

It’s always encouraging to hear that, even under pressure, our teams are making people feel safe and supported. I’ll make sure your kind words are passed on — they’ll really appreciate it.

Wishing you continued strength and recovery.

Warm regards,


Karen

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Marie Kennedy, Patient Experience Manager, Corporate Affairs, Scottish Ambulance Service last month
Marie Kennedy
Patient Experience Manager, Corporate Affairs,
Scottish Ambulance Service

Submitted on 15/09/2025 at 14:56
Published on Care Opinion at 14:56

picture of Marie Kennedy

Dear AprilMay25

Thank you for sharing your experience. I’m responding on behalf of the Scottish Ambulance Service.

It’s reassuring to hear that NHS 24 quickly recognised your symptoms and escalated the call and that the ambulance crew got you to hospital swiftly. I’m glad you felt well cared for throughout your treatment and recovery.

Wishing you continued recovery and good health.

Warm regards,

Marie

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k