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"Pharmacy services"

About: Northwick Park Hospital / Trauma and orthopaedics

(as the patient),

On my discharge day, the pharmacy service brought all my medication to us following hip surgery. The young lady pharmacist who brought the medication was extremely polite and very knowledgeable and able to explain what medication and when to take the drugs to relieve the pain and inflammation and any constipation in concise manner that was easy to understand and remember so that when I returned home I was able to assemble the medication in order as not to forget or miss any drug slots,  many thanks for the first rate service of the pharmacy, especially on how to self-inject blood thinning medication.

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Response from Patient Experience and Engagement Lead, London North West University Healthcare NHS Trust last month
London North West University Healthcare NHS Trust
Submitted on 11/09/2025 at 15:47
Published on Care Opinion at 15:47


Dear warmmn47,

Thank you for your kind feedback regarding the pharmacy service on your discharge day.

We are pleased to hear that the pharmacist provided clear and helpful guidance on your medication, including the self-administration of blood-thinning injections. Your comments will be shared with the team, a who will be grateful for your recognition.

Wishing you a smooth and continued recovery.

Best wishes,

Leanne Fernandes

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