Text size

Theme

Language

"Little evidence of care and compassion"

About: Warrington Hospital / General medicine

(as a service user),

My experience in Warrington hospital was very poor.

Some staff were mean and uncaring on ward a6.

I felt like a burden when I asked for anything or rang my bell for assistance. At one point I was helped by another more able patient for we figured they weren’t coming to assist me after an hour ringing the call button. 

The place was filthy also. 

Nurses left used swabs on the table and bed pans were hanging around the ward. 

Strong smells, which again was extremely unpleasant, and lack of cleaning all round.

The food was awful, a diet in itself I would say, and everything was just so bad and poor. Staff member made negative and inappropriate comments to another staff member at shift change, displaying poor attitude.

Please try remember people are very vulnerable when they come into hospital and therefore hearing negative attitudes expressed hardly inspires confidence.

I was so glad to get out and felt lucky to have survived the whole thing. 

I went straight to church when was well enough to thank God I had. 

It made me realise that there is overall lack of care in this world, and what was more upsetting is if you nurse, you're supposed to be caring, patient and compassionate, with empathy. But I saw very little evidence of this, with some staff just the opposite really, and that’s extremely sad and worrying.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Warrington and Halton Teaching Hospitals NHS Foundation Trust 4 weeks ago
Warrington and Halton Teaching Hospitals NHS Foundation Trust
Submitted on 26/09/2025 at 15:14
Published on Care Opinion at 15:15


Hello,

Thank you for taking the time to leave your feedback. We’re sorry to read about your experience. We understand how important it is to feel listened to and supported during your care and we will share this feedback with the ward manager.

Your feedback is important to us, and we would encourage you to reach out to our PALS (Patient Advice and Liaison Service) team on 01925 275512 or via email at whh.pals@nhs.net, so they can assist you further.

Thank you

Warrington and Halton Teaching Hospitals NHS Foundation Trust

Opinions
Next Response j
Previous Response k