Care Opinion

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Fantastic service

Posted By castoryq45

"Fantastic service"

About: Sexual Health Services - South Staffordshire (Open Clinic)

(as a service user),

I went for my implant insertion and from the moment I walked in had a great experience. I was greeted with a smile and a how are you today? by the receptionist and was made comfortable while I waited. Elaine talked me through all my vitals and got me laughing to relax me. Shay (I think that’s how you spell her name) was an absolute star, we vibed, she made me comfortable and I think she is a true asset and deserves to be recognised. She is everything I want in a healthcare professional.

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Responses

Response from Andrew Garratt, Senior Administrator, South Staffordshire SHS & HIV Services, Inclusion last month
Andrew Garratt
Senior Administrator, South Staffordshire SHS & HIV Services,
Inclusion

I have been working in Sexual Health since 2004 and my responsibilities are Data Validating and responding to Care Opinion feedback. I am very passionate about my job and believe that the human touch is important with patient care.

Submitted on 11/09/2025 at 15:34
Published on Care Opinion at 15:34

picture of Andrew Garratt

Hi Castoryq45,

My name is Andrew and I am a Senior Administrator for the Open Clinic and part of my role is to respond to Care Opinion feedback. I would firstly like to thank you for taking the time to submit your feedback which does mean a lot to our team and is an important contribution to learning and service improvement.

I have shared your feedback with Elaine and she will be pleased that she was able to relax you during your implant fitting appointment. I am also happy that you found the receptionist welcoming. 😊

Kind regards,

Andrew Garratt, Senior Administrator

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