Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Treatment received

Posted By Dor23

"Treatment received"

About: Wallacetown Health Centre / Tayside Continence Advisory & Treatment Service - Dundee

(as the patient),

I was very anxious and worried, on the point of tears when I arrived for my first appointment, but I needn't have worried. Within five minutes Sam (nurse) soon put me at ease. She was wonderful, a real Florence Nightingale.  Sam was really down to earth, patient, reassuring and informative! (I learned about how the bladder and bowel work.) The Service needs folk like Sam. Previously I had felt like I was losing my mind and getting things out of proportion. Sam's calm approach helped me to understand what was going on, she made me feel normal and valued. I'm so glad I got the courage to go. Thank you Sam.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Lisa Henry, Angus Health and Social Care Partnership last month
Lisa Henry
Angus Health and Social Care Partnership

Submitted on 15/09/2025 at 14:22
Published on Care Opinion at 14:22

Thank you very much for taking the time to provide this positive feedback regarding our nurse Sam, who works for our Tayside Continence Advisory and Treatment Service.

I am especially glad to hear you found Sam to be informative and understanding, also that she made you feel at ease during the appointment.

We always aim to provide a high standard of care so your feedback is very important to us. We will share your story with Sam and the whole of the team who will be delighted to hear this.

Thank you once again for sharing your story on Care Opinion.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k