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"Fortunate to have wonderful treatment after the wait"

About: Royal Surrey County Hospital / Accident and emergency South East Coast Ambulance Service NHS Foundation Trust / Emergency ambulance St George's Hospital (Tooting) / Neurology

(as the patient),

I had a splitting headache early Sept and rang 111 about 7pm the service recommended I call 999 for an ambulance. I was told the wait was 2/3 hours as they were busy. About 9pm a clinician called me told me there were no ambulances available could I get someone to drive me to A/e at Guildford. My wife took me there and I was quickly assessed and had to sit and wait for the doc in 5 hours on a plastic chair. Once I'd see a lovely lady doc I was sent for a brain C/T scan. I got the results about 30mins later I was advised of a small brain bleed put on a couch bed and subsequently rushed to St George's, Tooting arriving at 7am the next day.

You know brain bleeds are serious but I was sitting up waiting all night. Not on a couch resting and being monitored properly.

Spending all night on a seat in A and E is no joke for an unwell 77 year old. Other oldies were also having to endure some in their pyjamas! 

Fortunately I recovered and had wonderful treatment at St George's and able to write this report.

 

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Responses

Response from Sandra King, Patient Experience Administration Assistant, South East Coast Ambulance Service NHS Foundation Trust 2 months ago
Sandra King
Patient Experience Administration Assistant,
South East Coast Ambulance Service NHS Foundation Trust
Submitted on 11/09/2025 at 09:30
Published on Care Opinion at 09:40


Hi

Could you please email pet@secamb.nhs.uk with your concerns regarding the ambulance service and we will look into this for you

Kind regards

Sandra King

Patient Experience Administration Assistant

South East Coast Ambulance Service NHS Foundation Trust


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