Text size

Theme

Language

"Extended inpatient stay at hospital"

About: Raigmore Hospital / Ear, Nose & Throat

(as the patient),

I was admitted to 4B in Raigmore hospital to get looked over as my face was severely swollen due to a sinus infection. I was then told I had to stay the night to receive intravenous antibiotics. I am a young woman who has no significant medical history so this situation was scary for me. I had been suffering from headaches for a week at that point and my face had been swelling for three days prior to my admission. 

All staff members immediately made me feel welcome and eased my stress about being in hospital. During my second day in the hospital I was told I had to stay another night because the swelling continued to spread and I had to get a head CT. I was nervous about this but the nurse I had that day (Leah) and the ward manager (Sarah) were very supportive. All of the staff were so friendly and it made this nerve-wrecking time so much easier. Thank you 4B

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Sarah Gate, Senior Charge Nurse, Ward 4B, ENT & Short Stay Unit, NHS Highland last month
Sarah Gate
Senior Charge Nurse, Ward 4B, ENT & Short Stay Unit,
NHS Highland
Submitted on 09/09/2025 at 17:35
Published on Care Opinion at 17:35


Dear Anqwf76,

Thank you so much for your kind words about your time on Ward 4B. We’re really grateful you took the time to share your experience.

We understand how frightening it must have been to come into hospital with such severe facial swelling, especially as a young woman with no previous medical history and we’re so glad to hear that the team helped you feel safe and supported throughout your stay.

Leah and all the staff will be touched to know they made a difference during such a worrying time. Your feedback means a lot to us, and we’re wishing you a smooth and full recovery.

Regards

SCN Sarah Gate

Ward 4B

Raigmore Hospital

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k