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"Minor injuries department"

About: New Victoria Hospital / Minor injuries unit New Victoria Hospital / Outpatients

(as the patient),

While cycling to work, I came off my bike, at speed.  The most serious injury, requiring attention,  was that I'd split my chin, on impact with the ground. 

My husband had a look at the wound and said it needed to be cleaned so we attended MIU @ Victoria.  

The staff member said they couldn't see any obvious dirt but it needed a combination of paper & non-dissolvable stitches. A dressing was applied. I was advised to remove it after 2 days and use Vaseline on the area. 

After 24h it started to smell of pus.  I know someone who works in tissue viability and they had a look.  The area was oozing puss and was dirty. It was then cleaned with prontasan & an inodine dressing was applied.  The skin that was suture had disintegrated.  

At the time of writing 11 days later, I'm still seeing Tissue viability and have a DuoDerm dressing on the wound. 

As someone who also works in healthcare, I thought it would be helpful to feedback, for learning purposes.  I'm very grateful that I had access to  expertise within the hospital. 

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Responses

Response from Karen Hughes, Senior Charge Nurse, Emergency Department and Minor Injuries Units, Queen Elizabeth University Hospital and New Victoria Hospital), NHS Greater Glasgow and Clyde last week
We are preparing to make a change
Karen Hughes
Senior Charge Nurse, Emergency Department and Minor Injuries Units, Queen Elizabeth University Hospital and New Victoria Hospital),
NHS Greater Glasgow and Clyde

Senior charge nurse & emergency nurse practitioner within the ED & Miu of the Queen Elizabeth University Hospital

Submitted on 23/09/2025 at 19:52
Published on Care Opinion at 20:07


picture of Karen Hughes

Dear NHSrz38,

Thank you so much for taking the time to share such detailed feedback. I am sorry to read about the issues that you have raised, that must have been incredibly distressing, especially after doing the right thing by seeking prompt care, and I would like to apologise for this, as this experience is not what we aim to provide for patients in our care.

I appreciate you highlighting the concerns around the initial management of your wound. Your observations, especially as a fellow healthcare professional, are incredibly valuable and will help inform and enhance learning and reflection within the team. Feedback is vital to help us develop and improve.

I’m glad you were able to access the right support through tissue viability, and I hope your recovery continues to go smoothly. Your feedback will be shared appropriately, and I want to sincerely thank you again for taking the time to help us improve.

with kind regards,,

Karen

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