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"A remarkable achievement"

About: Dr Gray's Hospital / Cardiology (Heart Conditions) Dr Gray's Hospital / Emergency Medicine Raigmore Hospital / Cardiology Scottish Ambulance Service / Emergency Ambulance

(as a service user),

Out on a hill walk with my dog. I had just reached the summit of the hill having traversed it at pace when I felt an overwhelming pressure in the centre of my chest which would not subside.

At this point I thought I had somehow damaged a lung. Being alone and without a phone I walked has to walk just over an hour back home with the pain spreading to my back and down my left arm.

Once home I was unable to contact my wife so opted to drive to A&E over concern that I may be having a heart attack. On arrival at A&E I explained my symptoms and awaited triage. Once my name was called the triage nurse immediately carried out a ECG and within seconds diagnosed a STEMI and had me forwarded to the emergency team.

The emergency team gave me drugs to calm my system and carried out more tests whilst arranging for an ambulance to take me to Raigmore for an operation. The ambulance blue lighted me to rainforest whilst explaining what would be happening on my arrival. I was able to contact my wife and explain the situation and assure her everything was under control.

On arrival at Raigmore I was whisked to the Cath lab for a an angioplasty on a LAD blockage followed by a stent insertion. (At this point the surgeon informed me I had a congenital heart issue which is currently bring addressed.) From the occurrence of the attack to the stent fitting was 4 hours which, considering the remote location, the long walk home, the assessment and delivery to the operating theatre and the operation being carried out, is a remarkable achievement.

After the operation I was placed in the recovery lounge till a place in the CCU was available. Within the an hour I was transported to the CCU and spent 3 days under cardio care professional supervision. I was able to have visitors which helped pass the time and aid my recovery.

Having been considered safe for release I was given drugs qnd information and what to expect and what I was expected to do. I left the hospital and was driven home by my wife to begin my convalescence.

This included contact with the Dr Grays cardio nurse who carried out assessments on my physical and mental wellbeing. After the second assessment I was signed off and have continued to improve my cardio health. 

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Responses

Response from Niki Russell, Service Manager Medicine and USC, Dr Gray's Hospital, NHS Grampian last month
Niki Russell
Service Manager Medicine and USC, Dr Gray's Hospital,
NHS Grampian
Submitted on 08/09/2025 at 17:05
Published on Care Opinion at 17:05


Dear Pictoryn78

Many thanks for getting in touch and for sharing your experience. I'm so pleased that you felt so well cared for by the Emergency Department (ED) team at Dr Gray's and all of the other teams involved with your care.

It's great to hear that you have recovered well and I hope that you'll be back out on the hill with your dog, in no time.

I'll make sure that I share your experience and kind words with my ED colleagues.

Take care,

With best wishes

Niki Russell

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Response from Marie Kennedy, Patient Experience Manager, Corporate Affairs, Scottish Ambulance Service 4 weeks ago
Marie Kennedy
Patient Experience Manager, Corporate Affairs,
Scottish Ambulance Service
Submitted on 15/09/2025 at 11:42
Published on Care Opinion at 11:42


picture of Marie Kennedy

Dear pictoryn78,

Thank you so much for sharing your story. What you’ve described is an incredibly intense and frightening experience and I’m so glad to hear that you received such swift and effective care—from your arrival at A&E through to your treatment at Raigmore and the support you’ve had during recovery.

It’s remarkable that, despite the remote location and the challenges you faced getting home, everything moved so quickly once you reached hospital. Your words are a powerful reminder of the importance of every link in the chain—from triage to ambulance transfer to surgical care.

If you’d like us to pass your message directly to the ambulance crew who transported you to Raigmore, we’d be grateful if you could email us at sas.feedback@nhs.scot with a few more details. Specifically, we’d need the name, date, time, and address of the call-out so we can match it with our records. Please also include your Care Opinion username in the email so we can link your message to this story and ensure it reaches the right team.

Wishing you continued strength and good health as you recover.

Warmest regards,
Marie Kennedy

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