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Nothing was a problem, such great care

Posted By Armagh-24

"Nothing was a problem, such great care"

About: Craigavon Area Hospital / 3 South Craigavon Area Hospital / Theatres Daisy Hill Hospital / Emergency Department Southern Health & Social Care Trust / Urgent Care Centre (Phone First)

(as the patient),

Contacted GPOOH regarding concerns of my physical health. 

Dr returned call, observations and information was taken.  advised to go to DHH. After blood tests and examination I was admitted to 3 south CAH. From the  minute I entered the ward the staff were unbelievable. So attentive, caring and each staff member was empathic. Constant observations, pain relief was always attended to promptly. I then had to go to emergency surgery on my second night. Honestly the surgeon, 2  anaesthetists and several nurses were so reassuring and helped contain my anxiousness. Recovery was a pleasant experience also, staff constantly checking and carrying out wound care. I can not thank all health professional for their kindness during my stay on the ward. There was a particular health care assistant who is currently awaiting his registration PIN to become a qualified nurse. This gentleman will be an asset to any ward throughout the remainder of his career. 
Thank you to the SHSCT staff for everything you all done to help me. Under staffing and bed pressures nothing was a problem and I commend these staff. 
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Responses

Response from Helena Murray, Lead Nurse for Anaesthetics, Theatres & Intensive Care Services (ATICS), Surgery and Clinical Services Directorate, Southern Health and Social Care Trust last month
Helena Murray
Lead Nurse for Anaesthetics, Theatres & Intensive Care Services (ATICS), Surgery and Clinical Services Directorate,
Southern Health and Social Care Trust

Submitted on 05/09/2025 at 16:35
Published on Care Opinion at 16:36

Thank you for your lovely feedback. I will pass this on to theatre and recovery staff.

best wishes on your recovery

Helena Murray

Lead Nurse ATICS

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Response from Rebecca Smyth, Nurse Team Lead, Urgent Care, Adult Community Services Directorate, Southern Health and Social Care Trust last month
Rebecca Smyth
Nurse Team Lead, Urgent Care, Adult Community Services Directorate,
Southern Health and Social Care Trust

Submitted on 05/09/2025 at 17:42
Published on Care Opinion at 17:42

Dear Armagh-24

Thank-you for taking the time to share your experience on Care Opinion. I'm glad to hear that the Urgent Care (GP) OOH service was able to provide you with advice. Its also great to know that you felt well cared for throughout your hospital stay. I wish you all the best in your recovery.

Kind regards, Rebecca Smyth, Nurse Team Lead, Urgent Care.

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Response from Sarah Rowntree, Clinical Sister 3 South, Surgery and Clinical Services Directorate, Southern Health and Social Care Trust last month
Sarah Rowntree
Clinical Sister 3 South, Surgery and Clinical Services Directorate,
Southern Health and Social Care Trust

Submitted on 05/09/2025 at 20:49
Published on Care Opinion at 20:49

My Name is Sarah Rowntree, Deputy sister 3 south

I want to thank you for taking time to leave such kind words feedback regarding the care you received on the ward. I will pass on these kind words to the staff

wishing you well in your recovery

Sarah Rowntree

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