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"No answer on phone lines"

About: King's College Hospital (Denmark Hill)

(as a relative),

My husband needs an urgent appointment and the phone answer is please try again later and was like this been all morning

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Responses

Response from Patricia Mecinska, Assistant Director for Patient Experience, King's College Hospital NHS Foundation Trust last month
Patricia Mecinska
Assistant Director for Patient Experience,
King's College Hospital NHS Foundation Trust
Submitted on 09/09/2025 at 12:51
Published on Care Opinion at 12:51


Dear @stonefx47, I am so sorry that you are experiencing issues with contacting our teams.

Please reach out to our Patient Advice and Liaison Service [via e-mail at kings.pals@nhs.net or by calling 0203 299 4618] where the team will be able to assist you. Their telephone lines are open Monday to Friday, 9am to 5pm.

Once again, my apologies for your poor experience of contacting King's College Hospital!

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