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In safe hands

Posted By Chatty Cathy

"In safe hands"

About: Forth Valley Royal Hospital / Accident & emergency

(as a relative),

I went into A&E with my wife. Despite having to wait for 8 hours, we felt that we were in safe hands, not only by the doctors we saw, but by all members of staff. We had a consultation with Dr. Thomas who treated us with the greatest respect and did a thorough examination. We would like to thank all members of A&E for their dedication and professionalism.

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Responses

Response from Pamela Scott, Lead Nurse, Acute assessment/clinical assessment unit and urgent care centre, NHS Forth Valley 3 days ago
Pamela Scott
Lead Nurse, Acute assessment/clinical assessment unit and urgent care centre,
NHS Forth Valley

Submitted on 04/09/2025 at 16:40
Published on Care Opinion at 16:40

Dear Chatty Cathy

Thank you so much for taking the time to share your experience following your visit to our Emergency Department. I’m sorry that you had to wait for eight hours we understand how difficult that can be but I’m incredibly heartened to hear that you and your wife felt safe and well cared for throughout.

I will make sure your message is shared with the team, especially Dr. Thomas, who will be delighted to know the impact he had. Thank you again for your appreciation it really does lift spirits and reinforces our commitment to providing the best possible care.

hope your wife is recovering well

pam

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