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They were very Informative in relation to my Illness

Posted By John R

"They were very Informative in relation to my Illness"

About: Glenkirk Resource Centre

(as the patient),

I attended the Glenkirk Centre in Drumchapel in early Sep for a Consultation with Doctor White. I had on previous occasions both Discussions and Consultation's with both Doctor White and Doctor Havens and both were very Patient, Understanding and very Informative in relation to my Illness and what it involved and in furtherance to this their treatment was complimented by their colleague's Ellen CPN, and Emma the Centre's Receptionist. 

I had spoken to Emma on various occasions regarding matters relating to my Appointments and she was very friendly and informative and over and above that she made every endeavour to assist me in obtaining documentation confirming my dates off attendance iI Hospital. 

Thank you Glenkirk Centre for helping through a very difficult Time in my Life and thanks also to all the NHS Staff who I encountered during this time you are all a Credit to the NHS which in itself is a truly wonderful and much appreciated Health Care Service..

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 4 weeks ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 16/09/2025 at 10:16
Published on Care Opinion at 10:16

picture of Kevin Torbet

Dear John R

Thank you so much for taking the time to share your kind and detailed feedback about your experience at the Glenkirk Resource Centre.

We are truly pleased to hear that Dr White, Dr Havens, Ellen, and Emma were able to support you with such compassion, professionalism, and care during a particularly difficult time in your life. Your comments reflect the values we strive to uphold across all of our services — ensuring patients feel heard, respected, and well-informed every step of the way.

It’s especially heartening to hear how Emma went above and beyond to assist with your appointment needs and documentation — your recognition of her efforts, and of the whole team, means a great deal.

We’ll share your message with the team at Glenkirk — it will mean a great deal to them and serve as a real boost of encouragement.

Thank you again for your kind words, and we wish you continued strength and wellbeing.

Kind regards

Kevin

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