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Timing is everything, staff saved my dad's life!

Posted By Melon77

"Timing is everything, staff saved my dad's life!"

About: Queen Elizabeth University Hospital Glasgow / Blood vessel problems ( Vascular Ward 11a &11d)

(as a relative),

Ward 11a in the QEU Hospital Glasgow, the staff reacted so quickly to a massive haemorrhage bleed, especially nurse Katie, and student nurse Leah. What a team, who pulled together to get my dad to theatre within minutes, literally saving his life. I cannot thank them enough, they were so supportive to me and to him.  The team on ward 11a have been kind and so attentive to my dad. Thank you to the kind nurse who made me tea after I saw the whole thing, it was traumatic but they took time to look after me too, and explaining everything. I am so grateful. 

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 2 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 11/09/2025 at 09:32
Published on Care Opinion at 09:32

picture of Kevin Torbet

Dear Melon77

Thank you for sharing your heartfelt experience with Ward 11A at the Queen Elizabeth University Hospital in Glasgow.

We are incredibly moved by your words and so proud to hear about the swift, skilled, and compassionate care your dad received during such a critical moment. It’s a true testament to the professionalism and teamwork of our staff—especially Nurse Katie, Student Nurse Leah, and the wider team—who acted quickly and decisively to save his life.

We’re also deeply grateful that you felt supported and cared for during such a traumatic time. Taking the time to look after families, provide comfort, and explain what’s happening is an essential part of what we do, and we’re glad that kindness made a difference to you.

Your message will be shared with the Ward 11A team, and we know it will mean the world to them. Thank you again for taking the time to acknowledge their incredible work—we wish your dad a smooth and steady recovery.

Kind regards

Kevin

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Response from Debbie Macintyre, Clinical Services Manager, General Surgery, Breast, Vascular, Trauma Ward (South), NHS Greater Glasgow and Clyde 2 months ago
Debbie Macintyre
Clinical Services Manager, General Surgery, Breast, Vascular, Trauma Ward (South),
NHS Greater Glasgow and Clyde

Submitted on 15/09/2025 at 16:32
Published on Care Opinion at 16:32

picture of Debbie Macintyre

Dear Melon77

I am sorry to hear what a traumatic and frightening event you must have experienced.

To hear how Katie and Leah's swift actions and timely decision making made such a difference during such a critical moment is wonderful to hear.

I am pleased to know that the team not only cared for your dad, but also took the time to support you during what must have been a very distressing time.

I will pass this feedback on directly to the staff of Ward 11A.

Wishing your dad a smooth onward recovery.

Best wishes

Debbie Macintyre

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