"Wait time"

My grandmother was taken by ambulance to Aberdeen royal infirmary for a suspected heart attack, she had a heart attack 3 years prior and has a stent, she also has asthma so she is more at risk, the day team took bloods and blood pressure from her then left her in a warm clinic waiting room for 8 hours, fast forward to 10 pm, I managed to go and catch someone to ask if there was someone coming to see her, they said they would go and look because the doctor hasn’t been in to see her yet after 8 hours. I must reiterate, she then got more bloods taken and another ECG, after this the doctor still took over an hour to see her but they then took her for a chest x-ray, we then sat in another room on the ward waiting for the results to the bloods and the chest x-ray, it got to around 1am at this point. For the most part they forgot about my grandmother so I think if I hadn’t of chase someone down they wouldn’t have come to check on her. I am appalled that an elderly woman, who might be having a heart attack in a boil hot room, waited with no help or treatment for over 10 hours now, the communication needs to be better!