Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Professional, helpful and friendly

Posted By scoreboardmd39

"Professional, helpful and friendly"

About: Vale of Leven General Hospital / Renal Dialysis

(as the patient),

After several years of CKD, I was advised I needed to begin dialysis. After a short time I was very lucky to get a space at Vale of Leven dialysis unit. The staff are so professional, helpful and most of all friendly. The knowledge and experience of the staff are second to none.

My medical needs are complex and they deal with them all efficiently. If it was not for the needles I could quite enjoy the experience. The thing that amazes me most is that the staff treat you like friends rather than patients. They make what can be a difficult experience much less frightening. Thankyou to every member of staff at vale of Leven dialysis unit.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC last month
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 16/09/2025 at 09:34
Published on Care Opinion at 09:34

picture of Kevin Torbet

Dear scoreboardmd39

Thank you so much for taking the time to share your experience. We’re truly heartened to hear your kind words about the care you’re receiving at the Vale of Leven Dialysis Unit.

Our staff take great pride in providing safe, compassionate, and person-centred care, and it’s clear from your message that their professionalism, knowledge, and genuine warmth have made a real difference during what we know can be a challenging time. It's especially encouraging to hear that their friendly approach has helped ease some of the anxieties around dialysis treatment.

We’ll make sure your message is passed on to the entire team at the unit — it will mean so much to them.

Thank you once again, and we wish you continued strength and good health on your journey.

Kind regards

Kevin

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k