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"All of the staff here on the ward have been very helpful"

About: Crosshouse Hospital / Combined Assessment Unit (CAU) Crosshouse Hospital / Stroke Care

(as the patient),

Isil, the student nurse on the ward had loads of energy, she made me laugh and was always on the go.

All of the staff here in 3E have been very helpful, Andy-on night duty, I found to be very thoughtful and anticipatory. Learned to know exactly what I needed and when.

Joanne was very experienced & professional, while warm and welcoming, dealing with a wide variety of patients in the hospital and consequently had lots of different skills.

The only difficulty I've had was in the CAU waiting room. We were there for hours and though staff very kindly brought tea and sandwiches etc it was very stressful for all - not knowing where and when we were going. The long hours stretched out interminably, increasing stress levels. There were not enough chairs... I'm sure blood pressure levels were raised for both patients, family and friends.

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Responses

Response from Hazel Hainey, Lead Nurse for Medicine, Acute Services, NHS Ayrshire and Arran last month
Hazel Hainey
Lead Nurse for Medicine, Acute Services,
NHS Ayrshire and Arran
Submitted on 04/09/2025 at 13:28
Published on Care Opinion at 13:28


Good Afternoon pyxishe94

Thank you so much for taking the time to share your thoughts and feedback on 3E UHC. They are an amazing team who work extremely hard to give their patients the best care possible in some very challenging times. I will be happy to share your feed back with them especially Student nurse Isil, Joanne and Andy whom you have given special note to.

I hope you continue to keep well and not require to need our services again, but if you do we will endeavour to make any future times with us as good as this experience.

Kind Regards

Hazel Hainey

Lead Nurse Medical Division.

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