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Very impressed by the nursing staff

Posted By Bertha36

"Very impressed by the nursing staff"

About: Trauma & Orthopaedics / Ward 23

(as a relative),

Very impressed by the nursing staff of ward 23, Altnagelvin Hospital. My mother-in-law, who has dementia, fell and broke her hip. The nurses were/are brilliant, they gave us a questionnaire regarding her likes and dislikes and have taken everything onboard. They are caring and show empathy for her condition.

Thank you to each one. 

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Responses

Response from Celina McConnellogue, ward manager, Ward 23 Trauma & Orthopedics Altnagelvin, Western Health & Social Care Trust 2 days ago
Celina McConnellogue
ward manager, Ward 23 Trauma & Orthopedics Altnagelvin,
Western Health & Social Care Trust

I have the rewarding job of managing the team in our altnagelvin trauma ward

Submitted on 05/09/2025 at 16:10
Published on Care Opinion at 16:10

picture of Celina McConnellogue

hello

my name is Celina McConnellogue, ward manager in ward 23. I would firstly like to show my appreciation for you taking time to feedback to us about your experience when your mother in law was with us. we really focus on making sure our patients with dementia and their families are made as comfortable as possible during the admission which can very stressful for the patient and family's. we are always very keen to hear of experiences whilst being in ward 23 as we are always striving for high standards of care. I hope your mother in law is doing well following her fracture and discharge. I wish you all as a family all the best and I will with having great pride in my team forward on this lovely message to them all.

kind regard's

Celina

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Response from Nicola Hayes, Dementia Service Improvement Lead - Acute & Non Acute, PCOP, WHSCT less than an hour ago
Nicola Hayes
Dementia Service Improvement Lead - Acute & Non Acute, PCOP,
WHSCT

Submitted on 07/09/2025 at 21:21
Published on Care Opinion at 21:21

picture of Nicola Hayes

Dear Bertha36

My name is Nicola Hayes and I am the Dementia Service Improvement Lead for Hospitals.

Thank you for your feedback story with regards to ‘very impressed by the nursing staff’ and thank you for taking the time to post this story, at a time when your mother in law was recently unwell and in hospital. I hope your mother in law has recovered well from her fracture and post recovery period.

Coming into hospital can be such a stressful experience, not only for our patients but also for their families/carers. Approach and communication are vital in the caring profession, not only to ensure that all your mother in law's needs are met, but also that your needs as a family are met.

Person centred care is paramount within dementia care and this has been evidenced throughout your experience of the nursing staff. I am glad to hear that your mother in law's likes and dislikes were established and that this was put into practice to enhance that person centred approach. This was also evidenced by the empathy you witnessed of your mother in law's condition.

May I thank you again for taking the time to share your experiences with us on Care Opinion.

Your feedback is very welcome to ensure safe, effective, compassionate and well led care is delivered.

Best Wishes

Nicola

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