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"Within minutes of meeting, I opened up, I felt safe with them"

About: Adult Health & Support Services / Occupational Therapy

(as a service user),

I was referred to Occupational Therapy by my GP because I had anxiety and depression related to a decline in my mental and physical health due to Functional Neurological Disorder (FND). I also have other medical issues.

I first came into contact with Richard, an OT at Hunter Health, in May 2025. Richard phoned me to make an appointment and he introduced himself. I found him to be very professional and understanding. 

I had a face-to-face appointment with him soon after. At my very first meeting with Richard, my mental health was suffering very badly. My mood had never been so low and I was overwhelmed with very dark thoughts. I am normally a very positive person, who tries to do the right things to aid my mental and physical wellbeing.  

Within 10 minutes of us meeting, I opened up to Richard, as I felt safe with Richard. He asked appropriate questions, including if I had any suicidal thoughts. I said yes. I actually had a plan of how to take my own life. I had never shared this with anyone before.  

I did not plan to reveal the extent of my mental struggle but I felt that it was the right time, the right place and the right person to offload all my true negative feelings of hopelessness and despair. I will always be so grateful to Richard for listening to me and supporting me.  

I felt that I was useless and that I hated myself. Because I needed help with basic tasks, I thought that I was a burden to my husband and that he would be better off without me. My future appeared bleak as my condition was getting worse on a daily basis.  

Richard, on hearing of my plan to end it all, took immediate control of the desperate situation I was in and he told me he was going to speak to the emergency on call GP. 

After Richard had spoken to the emergency on call GP, Richard, in a very caring and empathetic manner, discussed with me how he was going to help and support me. 

The first and most urgent thing was that Richard discussed a safety plan with me and gave me a written version of our agreed safety plan. He also gave me a list of places where I could find help (the Lanarkshire Resource List).

Over the following weeks, I saw Richard on a regular basis. I took part in a 5 week behavioural activation programme, which I found time consuming but very beneficial.  We also dealt with breathing, how to deal with anger, stress, anxiety and negative emotions.  

Richard went over a lot of written material which included coping strategies. He also pointed me towards online help that was available. 

I am now in a much better place mentally, although I still have some way to go. I definitely have a much more positive outlook on life.  

My situation is now much better due to Richard, my GP and attending Neurophysiotherapy at Udston Hospital. My family and friends have also been a great support.  

Richard allowed me to speak freely, listened to me, guided and supported me to a healthier mental wellbeing.  

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Responses

Response from Amanda Turner, South Team Lead Primary Care OT, Occupational Therapy, South Lanarkshire University Health and Social Care Partnership 3 months ago
Amanda Turner
South Team Lead Primary Care OT, Occupational Therapy,
South Lanarkshire University Health and Social Care Partnership
Submitted on 03/09/2025 at 16:24
Published on Care Opinion at 16:24


picture of Amanda Turner

Dear ked_ek57,

Many thanks for taking the time to provide feedback regarding your experience of working alongside Richard, one of our primary care occupational therapists.

I am delighted to read of the positive impact Richard's input has had on your overall health and wellbeing. I am glad you felt listened to during this difficult time and were well supported in making plans to maintain your safety. It's great to hear the brief intervention offered has helped improve your outlook.

I will make sure to share this feedback with Richard and our wider team. We are always grateful for all feedback received.

May I take this opportunity to wish you well as you continue to manage your health needs.

Amanda

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