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I was given excellent care and attention

Posted By songthrushqs79

"I was given excellent care and attention"

About: Crosshouse Hospital / Accident & Emergency Crosshouse Hospital / Stroke Care Scottish Ambulance Service / Emergency Ambulance

(as a service user),

Recently I had the misfortune to require to visit A&E twice within a couple of days. 

1st time I was taken by ambulance and second time was driven by friends. Paramedics were excellent, appropriate and attentive to me without being intrusive. 

On both visits to A&E I was given excellent care and attention. All staff were very thorough, thoughtful and professional as well as compassionate. I was later transferred to Ward 3E where I received excellent care.

All the staff were friendly and caring and appeared to enjoy their work. Although extremely busy nothing was too much trouble. As I had to go for tests, porters were involved in my move, and again they were excellent and chatted, helping me to relax. 

I have heard so many reports about food in hospitals being awful but this was not the case at Crosshouse.

An omelette was served one evening and was still tasty and light despite knowing to be kept warm on trip to ward.

If I ever have to go hospital again I certainly hope it's Crosshouse cos you guys were amazing. Thank you x

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Responses

Response from Marie Kennedy, Patient Experience Manager, Corporate Affairs, Scottish Ambulance Service last month
Marie Kennedy
Patient Experience Manager, Corporate Affairs,
Scottish Ambulance Service

Submitted on 08/09/2025 at 15:29
Published on Care Opinion at 15:29

picture of Marie Kennedy

Dear songthrushqs79,

I see that your feedback relates to a number of services. I'm responding on behalf of the Scottish Ambulance Service.

Thank you so much for taking the time to share your experience. We’re really sorry to hear you needed emergency care twice in such a short space of time, but so glad to hear that you felt well looked after throughout.

We’re especially grateful for your kind words about the paramedics who attended during your first visit. It’s lovely to hear they were attentive and supportive without being intrusive.

If you’re happy to share the date, time and address of the call out with us at sas.feedback@nhs.scot, along with your Care Opinion username, we’d love to match your story with the team and pass on your thanks directly.

Wishing you continued recovery and comfort and thank you again for your thoughtful message.

Warmest wishes,

Marie

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Response from Pamela Gibson, Patient Experience Facilitator, Nursing, NHS Ayrshire and Arran 3 weeks ago
Pamela Gibson
Patient Experience Facilitator, Nursing,
NHS Ayrshire and Arran

Monitor stories and provide administration for NHS Ayrshire & Arran

Submitted on 30/09/2025 at 12:24
Published on Care Opinion at 12:24

picture of Pamela Gibson

Dear songthrushqs79

With my apologies for the length of time it has taken me to reply to you, I would like to add my thanks to those of my colleague Marie, in the Scottish Ambulance Service, for taking the time and trouble to share this lovely feedback about the care provided within the Emergency Department and Ward 3E, University Hospital Crosshouse.

I sorry to hear that you needed to attend the hospital twice within a few days. I can only imagine how scary and anxious this must have been for you. It is however, reassuring to know that you received such exemplary care from our staff whilst you were under their care.

Our staff really appreciate receiving feedback from their patients, and it will be my pleasure to share your kind comments with the wider Teams in the ED and Ward 3E as well as with the catering and portering staff. I know they will all be delighted to receive this feedback and to know that you felt so well supported whilst you were under their care.

Please accept my best wishes for your ongoing recovery and thank you once again for taking the time to acknowledge his care experience.

Kind Regards

Pamela

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