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"My husband's wonderful care when he had a massive heart attack"

About: Fife Community Services / Community Cardiac Specialist Service Royal Infirmary of Edinburgh at Little France / Cardiology & Coronary Care Unit Scottish Ambulance Service / Emergency Ambulance Victoria Hospital / Accident & Emergency

(as a relative),

In May my husband experienced the classic symptoms of heart attack. That was 7pm - rang 999, the operator was calm and helped me to give him an aspirin. By 7.10pm the ambulance team arrived and they were so considerate and reassuring to my husband, self and daughter. They helped calm nerves by talking to him of subjects he was familiar with.

He was taken straight into A&E at Kirkcaldy Vic, and they persevered to find the cause as there was no trace on ECG. At 2.15am they discovered by blood test a silent heart attack, and he was moved to the ward to stabilize him.

On the Friday he was taken to the Royal Infirmary of Edinburgh, where his care was exemplary - but also the humanity of each and every member of the large cardiac team. Although I cannot remember names, they were all so thoughtful, as well as professional, to my husband and our family. It was never any trouble to them to speak to us and tell us how he was doing, and we could visit at any time (except meal times, of course.)

The tests were many, and he was kept in and had a quadruple bypass and heart valve repair. One hears terrible stories about delays and waiting in the news, but we were blessed to have such wonderful care for him. In IC, then HDU, where his treatment for delirium was quick, effective and showed such humanity. Back to the ward, we were encouraged to take him walks, given advice going forward as a family.

After discharge, he was in the care of the Community Cardiac Nurse Ann  (which care had been arranged just days after his heart attack) who was also full of good sense, humanity. and humour. He is now going to start the Cardiac Rehab programme and is recovering well.

There is a large team of surgeons at the RIE, and they are of world renown, and when your life is in their hands that is wonderful to know. But I particularly want to emphasise the teamwork of NHS staff, the different individuals and hospitals, the ambulance crew, the A&E, ward and surgical departments, the Cardiac nurses and rehab, right to the 999 response lady - they all seemed to work together for one goal - to save my husband's life, and give him a future. They know who they are, even if I cannot name them individually, and I can only say, God Bless Them!

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Responses

Response from Karen Hendry, Clinical Nurse Manager, Cardiothoracic Surgery | Cardiology | Respiratory | Sleep Medicine | Home Ventilation, Royal Infirmary of Edinburgh at Little France 3 weeks ago
Karen Hendry
Clinical Nurse Manager, Cardiothoracic Surgery | Cardiology | Respiratory | Sleep Medicine | Home Ventilation,
Royal Infirmary of Edinburgh at Little France

Clinical Nurse Manager

Submitted on 05/09/2025 at 12:04
Published on Care Opinion at 12:04


Thank you for your very kind feedback. I am pleased we made a difficult time a bit easier for you and your family. I wish your husband well in his recovery.

Please take care I will make sure this is shared with the team.

Once again, thank you.

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Response from Esther Davidson, Senior Charge Nurse, Accident & Emergency, NHS Fife 3 weeks ago
Esther Davidson
Senior Charge Nurse, Accident & Emergency,
NHS Fife
Submitted on 08/09/2025 at 11:01
Published on Care Opinion at 11:01


Wee Wifie

Thanks for taking the time to give this very positive feedback, I hope you are making a full recovery.

Kind Regards

Esther

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Response from Amanda McLelland, Community Heart Failure Specialist Nurse, Community Cardiac Specialist Service, NHS Fife 3 weeks ago
Amanda McLelland
Community Heart Failure Specialist Nurse, Community Cardiac Specialist Service,
NHS Fife
Submitted on 08/09/2025 at 15:10
Published on Care Opinion at 15:15


Hi

Thank you for taking the time to give this very positive feedback and I hope you are making a full recovery.

Please take care I will make sure this is shared with the team.

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Response from Marie Kennedy, Patient Experience Manager, Corporate Affairs, Scottish Ambulance Service 3 weeks ago
Marie Kennedy
Patient Experience Manager, Corporate Affairs,
Scottish Ambulance Service
Submitted on 08/09/2025 at 15:31
Published on Care Opinion at 15:31


picture of Marie Kennedy

Dear Wee Wifie,

I see that your feedback relates to a number of services. I'm responding on behalf of the Scottish Ambulance Service.

Thank you so much for sharing your husband’s story. It must have been an incredibly frightening time for you and your family and we’re so glad to hear he received such thoughtful and coordinated care throughout his journey.

We’re especially grateful for your kind words about the 999 call handler and the ambulance crew who arrived so quickly and helped to calm everyone’s nerves. It’s heart warming to know they were able to offer reassurance and comfort during such a critical moment and we’ll make sure your message is passed on to the team involved.

If you’re happy to share the date, time and address of the call out with us at sas.feedback@nhs.scot, along with your Care Opinion username, we’d love to match your story with the crew and share your thanks with them directly.

Wishing your husband continued strength and recovery—and thank you again for taking the time to post your experience.

Warmest wishes,

Marie

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