I was in QEUH for a X-Ray on my right hip.
The staff member I saw made me feel very uncomfortable. I felt they were inexperienced and obviously lacked confidence in what they were doing. The staff member mumbled when they spoke.
Once I was on the bed they started to feel about my left hip. I asked why they were doing that, I was getting the x-ray on my right hip. The response was mumbling something about checking my hip. I reiterated that it was my right hip that has the problem, but they carried on prodding my left hand side. I said I didn't understand the prodding at my left hand side, they replied they would check both sides. But then never checked my right hand side.
I felt very uncomfortable and vulnerable. There was another staff member behind the glass giving instructions but I really feel I need to give feedback. This person did not seem experienced enough to be dealing with patients alone and needs to be given some training and guidance on how to deal confidently with patients.
I left the hospital very anxious and quite upset.
"I felt uncomfortable and vulnerable"
About: Queen Elizabeth University Hospital Glasgow / Xrays and Scans Queen Elizabeth University Hospital Glasgow Xrays and Scans Glasgow G51 4TF
Posted by Huey (as ),
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