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Staff were kind, caring, and attentive throughout

Posted By Sept16Feb21

"Staff were kind, caring, and attentive throughout"

About: Children and Young People's Services / Dental Service NHS 24 / Scottish Emergency Dental Service

(as a parent/guardian),

Today my 8-year-old son had an emergency visit after a fall left him with a broken front adult tooth. We where seen at Coldstream Dental. What could have been a traumatic experience was completely transformed by the incredible team here. The dentist and the dental nurses were kind, caring, and attentive throughout.

Their calm, reassuring manner put my son at ease straight away, and the results were nothing short of amazing. You’d never know his tooth had been broken. It's been restored so beautifully. We left not only relieved, but genuinely grateful for the compassion and skill shown to us today.

Highly recommend this team for anyone needing expert care. 

Thank you to all the team at Coldstream Dentist!

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Responses

Response from Stephanie W, Patient Experience Officer, Nursing and Care, NHS 24 last month
Stephanie W
Patient Experience Officer, Nursing and Care,
NHS 24

Manages patient feedback

Submitted on 11/09/2025 at 11:53
Published on Care Opinion at 11:53

picture of Stephanie W

Dear Sept16Feb21,

Thank you for sharing your story on Care Opinion.

I am sorry to learn your son required emergency dental treatment after his fall, I understand this must have been a very worrying time. It is great to hear that your son had such a positive experience with the dental team who managed his care, I am sure they will be delighted to read your kind comments.

I reply on behalf of NHS 24. If you have any feedback specifically related to your call to the 111 service, please do not hesitate to get in touch with me at Patient.Experience@nhs24.scot.nhs.uk and I would be pleased to review this for you.

Best wishes to you both,

Stephanie

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Karen Maitland, Clinical Service Manager - Primary Care, NHS Borders last month
Karen Maitland
Clinical Service Manager - Primary Care,
NHS Borders

Submitted on 15/09/2025 at 10:07
Published on Care Opinion at 10:07

Dear Sept16Feb21

Thank you for this excellent feedback about Coldstream Dental Centre, this has been shared with the staff there who were delighted to hear your positive comments.

It was lovely to read that the staff delivered excellent care with compassion and kindness.

I hope your son has now fully recovered from his fall.

Thanks

Karen

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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