"Made us feel like an inconvenience"

My husband attended the Mobile CT Van at the side of UHW recently for a CT scan appointment. I was with him. We knocked on the door as instructed and the door was opened by a member of staff.  I'm still so annoyed and disappointed at the welcome....it was non existent.  No hello, good morning, nothing.  Asked for my husband's name and date of birth in a manner that made us feel like an inconvenience.  My husband and I just looked at each other in disbelief.  The second member of staff wasn't any better, hardly, turned their head from their desk.  I'm an NHS member of staff and can't quite believe that another NHS colleague would think it is acceptable to treat a patient, who may be extremely worried or nervous, in this way.  In no way does this align with the values of NHS Lanarkshire. First impressions count, a little common courtesy and decency goes a long way.