"Nothing short of a miracle"

I want to extend my deepest thanks to you and everyone at ERS for the outstanding support you gave my father during an incredibly challenging period. After three admissions to Queen Alexandra Hospital, we truly feared we might lose our relative. The final discharge was particularly overwhelming—he was still very unwell, and I found myself suddenly shouldering the responsibilities of caregiving: ensuring his safety at home, managing his meals and medications, and being endlessly attentive. It took a tremendous toll especially as I continued with my day job.

When ERS arrived and carried out the assessment, it felt like a huge burden lifted. Your team was compassionate, professional, and understanding. I vividly recall almost laughing when I was told my father would eventually regain enough independence to care for himself—because at that moment, it felt impossible. Yet, thanks to your support, that hope became reality.

Now I see him zipping around the neighbourhood on his mobility scooter, out seeing friends or heading to the local club. For all of us—it was nothing short of a miracle. The service you and your team provided him has been nothing less than life changing. I am profoundly grateful.

From the bottom of my heart, thank you.