"Appointment text messages"

On more than one occasion now, I have received a "confirmation text" for a new appointment with RDaSH Central Team. These texts are useful when used as confirmation of appointments which have already been made, that are known about. However, to receive a message which simply says "you have an appointment on X date at X time", for a new appointment, with no information as to what the appointment is for, whom it is with, where it is (particularly important if you are under more than one team/branch of CMHT) is not only unhelpful, it is confusing and creates anxiety.

To me these texts do not serve as replacements for appointment letters, which is what they are being used as, effectively. Please would you send out appointment letters for new appointments, by email or by post, or free-type a text with enough relevant information that patients know where to come and who to expect to see. It may sound minor but it can make a big difference to anxiety levels around all the appointments and would potentially improve non-attendance levels.