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"Poor experience"

About: Adult Health & Support Services / Primary Care Out of Hours

(as the patient),

I attended the out of hours in Hamilton NHS Lanarkshire one night late August after a severe rash developed on my leg. My wife and I are both health professionals and we both thought I had cellulitis as I have had it before therefore susceptible. I attended the clinic and was met by a staff member. They were very dismissive almost argumentative with me from the start asking what was I to expect to achieve by coming here and then listed reasons why I couldn't possibly have cellulitis. They gave me antibiotics and a cream as my leg looked infected. My leg worsened the day after and I spent most of the day in bed feeling unwell. My wife urged me to go to the GP the next day who advised I did in fact have cellulitis. I am now on much stronger antibiotics and a strong steroid cream. I feel that I received poor care from Out-of-hours. My leg in particular is still painful, red and tight, I might possibly be feeling better if there had been more care and full assessment. 

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Responses

Response from Pamela Buddy, Service Manager, South Lanarkshire Health & Social Care Partnership last month
Pamela Buddy
Service Manager,
South Lanarkshire Health & Social Care Partnership
Submitted on 03/09/2025 at 13:09
Published on Care Opinion at 13:09


picture of Pamela Buddy

Good afternoon andromedadh46.

I am sorry that you were unhappy with the treatment you received when you had to attend the Primary Care Out of Hours service for an appointment at Douglas Street, Hamilton.

The service aims to provide a high standard of care to all the service users and I am disappointed to hear that on this occassion you are reporting that you did not receive good quality care the Team.

I will pass on your comments to the Team which should ensure that if you need to contact the service again you will receive the high quality care we aim to deliver to all the service users.

I hope you are now recovering well and thank you again for raising these concerns.

Take care, Pamela.

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