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"Exceptional tracheostomy care"

About: North Devon District Hospital / Speech and Language therapy

(as a service user),

I was referred by RCHT to Rachel (Claire) because of her expertise in tracheostomy care and to look into the possibility of my having a different type of trachy tube.

I see her at North Devon District Hospital. Her care has been exceptional and I feel that nothing is left to chance. Any questions I may have had tend to already have been thought about and dealt with by her.

Claire also arranged for me to see another Claire (speech therapist) when I mentioned coughing while eating. Claire the speech therapist came to see me during that same appointment and did a swallow test. She also followed up the next time I saw Claire the trachy expert, and has written to Treliske.

I cannot thank them enough for their care and attention. Claire’s nursing assistant is also very helpful, knowledgeable and supportive. An excellent team.

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Responses

Response from Lisa Beasant, Operations Manager Haematology and Oncology, Cancer Services, Royal Devon University Healthcare NHS Foundation Trust 3 weeks ago
Lisa Beasant
Operations Manager Haematology and Oncology, Cancer Services,
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 04/09/2025 at 18:04
Published on Care Opinion at 18:04


picture of Lisa Beasant

Dear violetdq65,

Thank you for taking the time to feedback the wonderful expertise that you have a received from our Claires.

I will ensure that they both receive these lovely comments, particularly on your point around the exceptional care.

All the team have supported you to feel your very best at a difficult time and I thank you for confirming this today.

I wish you all the very best on your journey.

Best wishes,

Lisa

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Response from Claire Hakin, Speech & Language Therapist Advanced Practitioner, Speech & Language Team, Royal Devon University Healthcare NHS Foundation Trust 3 weeks ago
Claire Hakin
Speech & Language Therapist Advanced Practitioner, Speech & Language Team,
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 05/09/2025 at 09:52
Published on Care Opinion at 09:53


Dear violetdq65,

Thank you for your kind comments, I am pleased we have been able to support you with tracheostomy care and swallowing advice.

Best wishes

Claire

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