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"My mother-in-law's treatment"

About: Scottish Ambulance Service / Emergency Ambulance Victoria Hospital / Accident & Emergency

(as a relative),

Visit to family mother-in-law in severe pain feeling sick and  jerking with pain in hip.  Episodes of crying and nausea due to pain.  Pain in hip.  She has dementia so could not remember falling.

Paramedic arrived and she was amazing and caring.  She really listened to my mother-in-law and did a wonderful assessment and called a vehicle to take her to hospital for x-Ray.

This happened at 16:00 and she was still waiting to be seen at 22:00.  Shame on the A&E department at Victoria Hospital Kirkcaldy. She is in her 90s, not offered anything to drink or eat during this time. I am disgusted with the way she has been treated.

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Responses

Response from Lauren Harris, Senior Charge Nurse / Clinical Nurse Educator, Accident and Emergency, NHS Fife 14 hours ago
Lauren Harris
Senior Charge Nurse / Clinical Nurse Educator, Accident and Emergency,
NHS Fife

Interim Senior Charge Nurse & Clinical Nurse Educator

Submitted on 03/09/2025 at 08:46
Published on Care Opinion at 08:46


Hello waltzwe94,

We are very sorry to hear that you and your mother had a terrible experience within the Emergency Department.

I am aware the department was under high pressure with limited capacity yesterday however this is not an excuse for not meeting fundamentals of care. If you would like to discuss this further then please get in touch with myself.

Apologies again

Kind regards

Lauren Harris (Senior Charge Nurse- Emergency Department).

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