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care and humanity

Posted By aprilqh56

"care and humanity"

About: Northern Ireland Ambulance Service / Emergency ambulance response Royal Victoria Hospital / Accident & Emergency Royal Victoria Hospital / Acute Medical Ward Royal Victoria Hospital / Radiology

(as a relative),

Exceptional Care at Royal Victoria Hospital, Belfast

While visiting from Scotland, my mum suffered a serious fall resulting in a head injury, a broken nose, and a fractured cheek. The paramedics responded swiftly and compassionately, and once we arrived at Royal Victoria Hospital, the care she received was nothing short of phenomenal.

From the moment she was admitted, the staff were attentive, professional, and incredibly kind. She was quickly given a CT scan, X-rays, and all the necessary assessments without delay. Every nurse, doctor, and support staff member treated her with genuine warmth and respect, making a frightening experience feel safe and manageable.

As a family, we were deeply moved by the level of care and humanity shown to us. We couldn’t fault a single aspect of the treatment—Royal Victoria Hospital truly exemplifies excellence in patient care. We’re so grateful to everyone who helped Mum through this difficult time.

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Responses

Response from Maggie Hamilton, Experience & Involvement Facilitator, Quality, Safety & Improvement, Northern Ireland Ambulance Service 2 months ago
Maggie Hamilton
Experience & Involvement Facilitator, Quality, Safety & Improvement,
Northern Ireland Ambulance Service

The Northern Ireland Ambulance Service (NIAS) Experience and Involvement Facilitator is responsible for developing and delivering high quality, effective services and processes for NIAS Service Users, Carers, their Advocates, the Public and NIAS Staff across Northern Ireland (NI) to facilitate and enable them to fully contribute to and participate in experience and involvement in relation to the NIAS.

Submitted on 04/09/2025 at 10:50
Published on Care Opinion at 10:50

picture of Maggie Hamilton

Good morning aprilqh56,

Thank you for taking the time to share your valued feedback. We are always grateful to those who share their experiences of the services they have received. It was reassuring to learn how the paramedics responded swiftly and compassionately to your mum after her fall. As an organisation we are committed to consistently show compassion, professionalism, and respect for the patients we care for.

I hope your mum is recovering well.

Kind regards,

Maggie

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Response from John Barron, Service Manager, Urgent & Emergency Care, Belfast Health and Social Care Trust 3 weeks ago
John Barron
Service Manager, Urgent & Emergency Care,
Belfast Health and Social Care Trust

Service Manager Adult Urgent and Emergency Care

Submitted on 09/10/2025 at 14:49
Published on Care Opinion at 14:49

Dear aprilqh56,

Thank you so much for sharing your experience. I’m John Barron, Service Manager for Adult Urgent & Emergency Care at Belfast Trust, and I was deeply moved to read about the care your mum received during her visit to the Royal Victoria Hospital.

It’s wonderful to hear that, from the moment she arrived, our teams — from paramedics to ED, radiology, and ward staff — provided swift, compassionate, and professional care. Your description of their warmth and respect, especially during such a traumatic time, speaks volumes about the dedication of our staff.

I will ensure your feedback is shared with everyone involved in your mum’s care. Recognition like this means a great deal, and I know it will inspire and uplift our teams.

Thank you again for taking the time to write. I hope your mum is recovering well and that you are both finding some peace after this challenging experience.

Warm regards,

John Barron

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