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"Fabulous and knowledgeable staff"

About: Sidwell Street Clinic / Exeter Sexual Health

(as the patient),

I attended for a 6m routine check in/check up. Swiftly met by HCA Tom whom was assisting the ever-so fabulous and knowledgeable, Sophie. Sophie has been my consultant for many years and I truly value her expertise and trust that she puts forward to me to try and help protect myself with today’s ever evolving modern medicine.

As I previously mentioned, the professional  Tom greeted me from the waiting area and made sure to thoroughly explain what was going to happen today. Once done he switched the conversation to some light topics of general interest which we talked about. I have met him before and he is fantastic at switching you back into the room for work to be done, so to speak, to then moving back once things are underway to the more casual topics of conversation. 

I can confidently say that I enjoyed the time I was with both Dr Sophie and Tom and I don’t think that you could beat this double act when they are working side by side both having in mind patient care at all times.

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Responses

Response from Amelia Vaughan-Ryall, Receptionist, Sidwell street walk in centre / Devon sexual health, Royal Devon University Healthcare NHS Foundation Trust 2 months ago
Amelia Vaughan-Ryall
Receptionist, Sidwell street walk in centre / Devon sexual health,
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 04/09/2025 at 10:27
Published on Care Opinion at 10:27


Hi iberastorm8223

Thank you for taking the time to leave such lovely feedback.

I'll be sure to pass this onto our clinic team that you have mentioned, They will be very happy to hear how much you appreciated the care and attention they gave you.

I am really pleased to hear that you have had such a good experience at this clinic. It’s wonderful to know that the clinicians continued care and expertise have made such a meaningful impact over the years, and that you feel confident and supported under their guidance.As well as making you feel welcome and at ease, striking the right balance between professionalism and friendly conversation. Creating a calm and reassuring environment is something we truly value, and it's fantastic to know that came through during your appointment.

Please don't hesitate to contact us on 0300 303 3989 if there is anything else we can help with.

Best Wishes

Amelia

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