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"Not good aftercare"

About: Omagh Primary Care Complex / Podiatry

(as the patient),

After waiting over 16 months for an appointment I finally was seen by the podiatry department at the hospital, where I was told I was flatfooted and given insoles - they did not help one bit and I struggled to walk due to pain. 

I asked if they could give me an x-ray but was told no as it would not show anything. The member of staff on reception was quite rude and dismissive.

 I spoke with my own GP as I was in a lot of pain and he arranged an x-ray for me which showed I had a lump on my Achilles and he referred me for physiotherapy where I was given a boot to wear.  This did help but it was a little on the large side for me so a smaller one was put on order. 

I waited and waited for it to arrive but it still hasn't, I rang the podiatry department where once again the member of staff I spoke to was rude, did not know about the order, could not answer my questions. 

I have now been informed that the doctor who needs to see me and authorise the new boot is off sick and no ones knows when they will be back,

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Responses

Response from Robert Paul, Lead MSK Podiatrist, Southern Sector, WHSCT 2 days ago
Robert Paul
Lead MSK Podiatrist, Southern Sector,
WHSCT
Submitted on 01/09/2025 at 09:55
Published on Care Opinion at 09:55


Dear liberatorjn46

Thank you for your complaint. Something has obviously gone wrong in your treatment. I will personally try to resolve this for you personally.

Could you ring me or forward your Name, Address and date of birth so I can investigate further

Yours Sincerely

Robert Paul

Assistant Podiatry Manager

07764342666

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