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Poor patient care

Posted By mineraldd36

"Poor patient care"

About: General practices in Ayrshire & Arran

(as a service user),

Ever since my GP practice was taken over by a medical group, I have experienced patient care to be poor. Many reception staff have been rude to me. They advised me to go to A&E with my problem at 12:30 in the afternoon when the surgery was still open! Their justification was that the time was up for the triage appointments. Following day, I got antibiotics prescribed based on my econsult entry. None of the clinicians even listened to my chest or contacted me to get details of my symptoms! 

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Responses

Response from Danielle McNaught, Business Manager, Primary and Urgent Care, NHS Ayrshire & Arran 3 months ago
Danielle McNaught
Business Manager, Primary and Urgent Care,
NHS Ayrshire & Arran

Submitted on 02/09/2025 at 22:43
Published on Care Opinion at 22:43

Dear mineraldd36

Thank you for sharing your feedback with us via Care Opinion. I am very sorry to hear of the experience you have described at your GP Practice.

The Primary Care Team can liaise with your GP Practice to make them aware of your comments and feedback. To do this, please can you send an email to HSCPAdmin@east-ayrshire.gov.uk (marked for the attention of Primary Care with the title of your Care Opinion post) providing your details and the name of the GP Practice you are registered with. If you wish to remain anonymous, we can feed back your comments to the GP Practice for their awareness and learning.

I really appreciate you taking the time to share your experience. I am so very sorry it has not been positive on this occasion.

Kind regards

Danielle

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