"I have never felt so mugged off in my life"

Attended my son's appointment and sat for an hour waiting to see  a dr  to still not be called. Went to help desk to see what was happening as expected minor delays but not like this. Both boys were crying as were hungry and thirsty but i was afraid to leave and get them something as no one knew when i would be called, kept getting told i was next.

Eventually we got seen, they sent  us for a xray and bloods. We came back and waited some to find out they hadn't even requested bloods. By this point i was so upset as felt mugged off.  I explained to nurses i was diabetic and needed to get food as i could feel a hypo coming on. They got bloods sorted that sadly failed as wee boy hadn't had enough to drink. And the cheek of the dr, they came out with their bag and asked if we had had our xray. I said yes, over a hour ago, and they said they had a meeting now and would send a letter in the post. I have never felt so mugged off in my life. As explained, I feel that they had a duty of care to finish their clinic but after we'd waited over 2 hours they walked away with not a care in the world. So unprofessional.

Only upside is the experience was a nice staff nurse who was good to kids and got them a packed lunch as seen how upset we all were with leaving with no answers. Have requested to get referred to a different clinic after horrific experience.