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My experience could not be bettered

Posted By MAC51

"My experience could not be bettered"

About: Plastic Surgery & Burns / Plastic Surgery Outpatient Local Anaesthetics

(as the patient),

I recently attended the plastic surgery department at Ninewells hospital. I cannot thank them enough for the way they looked after me, reassured me and explained everything that was going to happen. The whole procedure, which included liaising with the X-Ray Department, went without any delays.

The procedure itself was carried out with great professionalism  by the plastics team and I could see how well they worked and interacted together.

My experience could not be bettered, thank you to not only a skilled team but also to a team that showed such warmth and friendliness to me.

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Responses

Response from Mary Crichton, NHS Tayside 2 months ago
Mary Crichton
NHS Tayside

Submitted on 05/09/2025 at 08:55
Published on Care Opinion at 08:55

Dear MAC51,

my name is Mary and I'm the senior charge nurse for the plastics outpatient department and I would like to thank you for leaving this lovely feedback for the team.

I'm so glad to hear your experience at the department was so positive. It’s reassuring to know that the team not only demonstrated professionalism but also took the time to make you feel cared for and informed every step of the way.

It’s moments like these that remind us how much of a difference a skilled and empathetic team can make. Thank you for sharing your story with us, I will be sure to relay this to the wider team and I hope you have a smooth and speedy recovery.

Kind Regards

Mary

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