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We have had such a positive experience

Posted By Carastm139

"We have had such a positive experience"

About: Adult Health & Support Services / Physiotherapy Adult Health And Social Care Services / Dietetics and Nutrition Community Maternity Care / Coatbridge Community Maternity Maternity Care / Labour Ward Neonatal Intensive Care Unit (NICU) / SCBU (Special Care Baby Unit)

(as the patient),

I would like to just say a huge thank you to the entire team who assisted me throughout my pregnancy and birth! 

Starting from my midwife, who was very helpful in the early days, especially when I found out I had reduced fluid levels. 

She always responded to my calls and questions, and checked up on me throughout! 

I also received help from dietician and physio, who helped me feel more comfortable and secure in how my body was changing and how to best manage it. 

Next would be the team at Wishaw Hospital, who supported by with PPROM. I received such thorough care to make sure my baby was safe, and so was I. Every check up, scan and visit to the day assessment unit made me feel secure and cared for in a very scary time. 

My baby arrived early at 28 +4 gestation, which started off at the triage unit in the early hours of the morning. Again, I never felt uncertain about the next steps or the decisions the doctors were making. I felt involved, and knew that I was in good hands. I felt the same way in post natal following my section. 

We spent 10 weeks in Neonatal and SCBU, and again, we had daily support from the whole team! Who only ever made us feel like our baby was safe and taken care of. I could be at home and know he was perfectly safe, but what's more, that each person caring for him was 100% there for him. Moreover, they supported us as new parents in a strange environment, explaining each step to us, guiding us and providing feedback when I couldn't physically be there. They even took the time to make a fathers day gift bag for my partner, which is such a treasured memory for an otherwise daunting first father's day.

Now that we are home safe, and although still on oxygen and receiving support, we can look back and be so very grateful to each and every person who helped us along the way. To the staff who smiled at us and answered our questions day in and day out, who took the time to explain everything to us and answer our questions, who chatted to us about our mental health or who just chatted to us about the weather to keep our minds off it all. 

We cannot thank you all enough, from the bottom of our hearts! Even those behind the scenes keeping the wheels turning. 

There is so much more I could say, but overall I can say we have had such a positive experience which made everything so much easier on our family. You are all truly wonderful.

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Responses

Response from Heather Weir, Senior Midwife, Community & Outpatients, NHS Lanarkshire last month
Heather Weir
Senior Midwife, Community & Outpatients,
NHS Lanarkshire

Submitted on 01/09/2025 at 13:59
Published on Care Opinion at 13:59

Dear Carastm139,

What a lovely care opinion for all our services. I will certainly feed back to Coatbridge Community team and Day assessment Unit. The staff will be delighted with your comments.

What a journey you and your partner have encountered. I am so pleased that you are home with your baby receiving support from our community team.

Take Care

Heather Weir

Senior Midwife Community and Outpatients

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Response from Kate Boyle, Senior Midwife - Neonatal and Transitional Care, University Hospital Wishaw, NHS Lanarkshire last month
Kate Boyle
Senior Midwife - Neonatal and Transitional Care, University Hospital Wishaw,
NHS Lanarkshire

Submitted on 01/09/2025 at 14:27
Published on Care Opinion at 14:27

Hi, and thank you for your review.

Congratulations on the birth of your lovely baby and it sounds like you are settling well into family life at home.

It means so much for the team to hear from families that have been through the services.

From your antenatal care, birth, postnatal and neonatal care, it sounds like you were well looked after and given the family centred, optimum care we all strive for.

The fact you can look back with such positivity is wonderful and I know the staff will appreciate this message.

Thanks once again for this, and enjoy this special time

Kate Boyle

Senior Midwife

Neonatal and Transitional Care

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Response from Louise McKay, Physiotherapy - Pelvic Health, Physiotherapy, South Lanarkshire University Health and Social Care Partnership last month
Louise McKay
Physiotherapy - Pelvic Health, Physiotherapy,
South Lanarkshire University Health and Social Care Partnership

Submitted on 05/09/2025 at 15:37
Published on Care Opinion at 15:47

Hi Carastm139

Thank you for posting this lovely review about all of the services that helped to make your pregnancy and birth such a positive experience.

It is so nice to hear how the whole team helped to create a supported pregnancy, delivery and postnatal time for you all and I will pass on your kind words to the physiotherapy staff.

Kind regards

Louise McKay

Team Lead Physiotherapist

Pelvic Health Physiotherapy

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Response from Louise Gibson, Neonatal Dietitian, Nutrition & Dietetics, University Hospital Wishaw last month
Louise Gibson
Neonatal Dietitian, Nutrition & Dietetics,
University Hospital Wishaw

Submitted on 12/09/2025 at 14:25
Published on Care Opinion at 14:25

Dear Carastm139,

Thank you so much for sharing such a lovely care opinion about your positive experiences before and after the birth of your baby.
I'm so pleased to hear that you're all safe and well at home.
I've shared your kind feedback with the dietetic team, it means a lot to us.

Kind regards

Louise Gibson

Neonatal Dietitian

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Response from Susan Short, Public Health Nutritionist, Maternal and Infant Nutrition, NHS Lanarkshire last month
Susan Short
Public Health Nutritionist, Maternal and Infant Nutrition,
NHS Lanarkshire

Submitted on 12/09/2025 at 15:55
Published on Care Opinion at 15:55

picture of Susan Short

Dear Carastm139,

Congratulations on the birth of your baby and hank you so much for sharing this wonderful review. It's wonderful to read that all the staff you have encountered along the way have provided you with care and support and made a difference throughout your pregnancy and after care. I will pass your positive comments with Alicia, Heather, Nikki and Margaret from the Healthy Lifestyles in Pregnancy team who will be delighted to read this.

Thank you so much and wishing you and your family all the best for the future.

Best wishes

Susan Short

Public Health Nutritionist

Service Lead for the Healthy Lifestyles in Pregnancy

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