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Welcoming, caring and efficient

Posted By Geth

"Welcoming, caring and efficient"

About: North Devon District Hospital / Medical Assessment Unit (Alexandra Ward) North Devon District Hospital / Radiology (X-ray)

(as the patient),

I attended SDEC with a suspected blood clot DVT in my left leg

The staff on the unit were very welcoming, caring, efficient and communicated well throughout my visit

I had an ultrasound in the Radiology department.

I would particularly like to thank the two radiologists who identified precisely that I had a blood clot in an artery in my leg and ruled out the suspected DVT. They were thorough, persistent and highly skilled and efficient as well as being most caring and compassionate .

Unfortunately, in the stress of the moment I failed to take their names .

But I would like to commend them both and thank them.

Without any delay, I have now been referred to the appropriate team for further investigation.

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Responses

Response from Gill Kite, Superintendent Radiographer/Radiology Governance Lead (Northern Services), Radiology, North Devon District Hospital (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 2 months ago
Gill Kite
Superintendent Radiographer/Radiology Governance Lead (Northern Services), Radiology, North Devon District Hospital (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

I am a Diagnostic Radiographer with many years experience of working, and imaging patients, in all areas of the Radiology department. I am also responsible for the governance in Radiology and so make sure that we are compliant with the many ionising radiation regulations that dictate what we can and can't do in radiology, keep the patients and staff safe and ensure we are practicing safely. I also deal with our policies and procedures and oversee compliments, complaints and quality.

Submitted on 01/09/2025 at 08:59
Published on Care Opinion at 08:59

picture of Gill Kite

Dear Geth,

Thank you for taking the time to leave positive feedback following your visit to both SDEC and Radiology.

I'm so pleased that the Sonographers were able to identify your blood clot so that you can receive the appropriate treatment; I hope that you will be feeling better very soon.

I will pass you kind comments onto the ultrasound team who will be very pleased to receive them.

Kind regards

Gill

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Response from Gareth Bosence, Advanced Clinical Practitioner - Acute Medicine (Northern Services), AMU incorporating SDEC and Medical Assessment Unit (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 2 months ago
Gareth Bosence
Advanced Clinical Practitioner - Acute Medicine (Northern Services), AMU incorporating SDEC and Medical Assessment Unit (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 03/09/2025 at 12:31
Published on Care Opinion at 12:31

Dear Geth,

Thank you for taking the time to provide positive feedback regarding your patient journey with SDEC and Radiology.

I will share you feedback with the SDEC team, which is always welcomed.

I am glad that the SDEC team were able to progress your care as needed,

Best Wishes

Gareth

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