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Doctor on their phone

Posted By warmzt63

"Doctor on their phone"

About: Daisy Hill Hospital / Emergency Department Northern Ireland Ambulance Service / Emergency ambulance response

(as the patient),

Ambulance staff great- triage nurse and nurses great however one doctor i saw really needs to stop using their personal phone during examination.

 I know encompass has phones but this is a personal phone. having chest pain while listening to my breathing with stethoscope on phone its pinging an they were writing and grinning, while asking you about symptoms. I'm sorry but this isn't good enough, how do I know when they dont write notes or use encompass to fill in notes how I am being correctly assessed.

The same thing happened 6 months ago.

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Responses

Response from Neil Gillan, Co-Production & Partnership Lead, Quality, Safety & Improvement, Northern Ireland Ambulance Service 2 months ago
Neil Gillan
Co-Production & Partnership Lead, Quality, Safety & Improvement,
Northern Ireland Ambulance Service

Submitted on 29/08/2025 at 10:06
Published on Care Opinion at 10:06

picture of Neil Gillan

Good morning warmzt63,

I am grateful to you for taking the time to share your experiences of the Northern Ireland Ambulance Service. It is reassuring to receive positive feedback relating to the Ambulance staff. I wish you the best with your recovery.

Best wishes

Neil

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Response from Lisa Small, Ward Manager Emergency Department / Short Unit, Daisy Hill Hospital, Medicine and Unscheduled Care Directorate, Southern Health and Social Care Trust last month
Lisa Small
Ward Manager Emergency Department / Short Unit, Daisy Hill Hospital, Medicine and Unscheduled Care Directorate,
Southern Health and Social Care Trust

Submitted on 01/09/2025 at 11:48
Published on Care Opinion at 11:49

Thank you for taking the time for share your experience. I would like to sincerely apologize for staff using personal phones during your assessment. This is unprofessional and has been addressed with the team to ensure it does not happen again.

I would also like to thank you for your kind words regarding the nursing team. They will truly appreciate your feedback.

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