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The staff were all really friendly

Posted By Carolgranny

"The staff were all really friendly"

About: Outpatients Department / Physiotherapy Outpatients

(as the patient),

I fell in a shopping centre and fainted twice so an ambulance was called.  The paramedic recommended a Steady & Strong class to help my strength and balance which also resulted in having an a 2-3 hour appointment at Whiteabbey Hospital.

Nurse Ash took bloods and blood pressure standing and lying down.  At this appointment I also saw the physiotherapist, occupational therapist, pharmacist and a doctor.

I’m over 70 and found this appointment to be invaluable.  The staff were all really friendly, easy to talk to and explained exactly what would be happening during my visit.  I would recommend this clinic as so informative and all completed in one visit.

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Responses

Response from Catherine Ward, Physiotherapist Lead, Physiotherapy, Mental Health service, Learning Disability, Domicillary Care, NHSCT last month
Catherine Ward
Physiotherapist Lead, Physiotherapy, Mental Health service, Learning Disability, Domicillary Care,
NHSCT

Submitted on 08/09/2025 at 09:10
Published on Care Opinion at 09:10

My name is Catherine Ward and I work as part of the Physiotherapy Clinical Lead team.

Thank you for taking the time to tell your story. I am sorry to hear that you were unwell but pleased that you were referred to a service that was able effectively meet your needs in a multidisciplinary single visit. I will ensure that the staff in the department are aware of your kind words

Wishing you well for the future

Catherine Ward

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