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The staff were all really friendly

Posted By Carolgranny

"The staff were all really friendly"

About: Outpatients Department / Physiotherapy Outpatients

(as the patient),

I fell in a shopping centre and fainted twice so an ambulance was called.  The paramedic recommended a Steady & Strong class to help my strength and balance which also resulted in having an a 2-3 hour appointment at Whiteabbey Hospital.

Nurse Ash took bloods and blood pressure standing and lying down.  At this appointment I also saw the physiotherapist, occupational therapist, pharmacist and a doctor.

I’m over 70 and found this appointment to be invaluable.  The staff were all really friendly, easy to talk to and explained exactly what would be happening during my visit.  I would recommend this clinic as so informative and all completed in one visit.

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Responses

Response from Catherine Ward, Physiotherapist Lead, Physiotherapy, Mental Health service, Learning Disability, Domicillary Care, NHSCT 2 months ago
Catherine Ward
Physiotherapist Lead, Physiotherapy, Mental Health service, Learning Disability, Domicillary Care,
NHSCT

Submitted on 08/09/2025 at 09:10
Published on Care Opinion at 09:10

My name is Catherine Ward and I work as part of the Physiotherapy Clinical Lead team.

Thank you for taking the time to tell your story. I am sorry to hear that you were unwell but pleased that you were referred to a service that was able effectively meet your needs in a multidisciplinary single visit. I will ensure that the staff in the department are aware of your kind words

Wishing you well for the future

Catherine Ward

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