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They all made sure I was at ease

Posted By George the sloth

"They all made sure I was at ease"

About: Scottish Ambulance Service / Emergency Ambulance Victoria Hospital / Admissions Unit 2 (Emergency Surgical)

(as the patient),

Was taken in to AU4 as not long had major operation for oesophagus cancer.

I was in a lot of pain, firstly not sure of names but the 2 ambulance guys were amazing and even came back a few hours later to check on me put me completely at ease and then the staff on the department were really caring, made sure I was at ease as I was rather worried

It did turn out to be nothing major but the care they showed was amazing ⭐⭐⭐⭐⭐ so thank you to all involved 

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Responses

Response from Marie Kennedy, Patient Experience Manager, Corporate Affairs, Scottish Ambulance Service last month
Marie Kennedy
Patient Experience Manager, Corporate Affairs,
Scottish Ambulance Service

Submitted on 08/09/2025 at 14:53
Published on Care Opinion at 14:53

picture of Marie Kennedy

Dear George the sloth,

Thank you for sharing your recent experience following your operation. We’re so pleased to hear that you felt well cared for and supported during what must have been a worrying time.

On behalf of the Scottish Ambulance Service, we’re especially grateful for your kind words about the ambulance crew. It’s wonderful to know they helped put you at ease and even returned later to check on you, such compassion and dedication truly reflect the values we aim to uphold.

Your feedback will be shared with the crew involved and we hope it brings them encouragement to know the difference they made to your experience. If you’re willing, we’d be grateful if you could send the name, date, time and address of the call out to sas.feedback@nhs.scot, along with your Care Opinion username, so we can match your story with the crew and share your message with them directly.

Thank you again for taking the time to post your story, and we wish you continued recovery and comfort.

Warm wishes,

Marie

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