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No access to MyCare

Posted By AITO

"No access to MyCare"

About: Daisy Hill Hospital

(as a service user),

I signed up to MyCare back in May and have been unable to get access since. Every time I call or email to chase it up I’m told the same thing- it’s an issue with a third party provider and they don’t know how long it’ll take to get access. I find this ridiculous as it’s been months of no access to MyCare and that means I’m being kept out of the loop with my appointments and I’m not able to directly access my notes on the app. 

This is frustrating when I’m trying to sort out issues and can’t see the updates going into my records. I’m tired to chasing this up to no avail and think it’s ridiculous how long this service is taking to be provided. 

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Responses

Response from Christine Armstrong, Care Opinion Facilitator, Executive Directorate of Nursing Midwifery, AHP’s and Functional Support Services, Southern Health and Social Care Trust last month
Christine Armstrong
Care Opinion Facilitator, Executive Directorate of Nursing Midwifery, AHP’s and Functional Support Services,
Southern Health and Social Care Trust

Submitted on 02/09/2025 at 12:27
Published on Care Opinion at 12:27

picture of Christine Armstrong

Dear AITO - thank you for taking the time to provide this feedback regarding the My Care app. We are sorry to read that you have been having issues in accessing the app and can appreciate that you find this frustrating.

We have shared your story with our regional colleagues, who have advised that you should continue to contact the My Care App helpdesk as you have been doing.

There has been an ongoing technical issue at a regional level, which will hopefully be resolved within two weeks. Our colleagues do understand that this is very frustrating but unfortunately it has been outside of their control to fix.

Thank you again for your feedback and we hope that the situation will soon be resolved so that you can access the My Care app.

With best wishes

Christine Armstrong

Care Opinion Facilitator

Southern Health and Social Care Trust

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