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Bad experience

Posted By tigersy77

"Bad experience"

About: Rotherham Swallownest Court Inpatient Unit / Sandpiper ward

(as the patient),

- Staff being rough when doing covid test 

- Staff come on shift with a mask on stating they had covid and if I was to get covid I won't be able to go on leave

- Staff in office rather than sit on the ward with patients 

- Losing belongings

- Saying one thing but not adhering to it 

- Not seeing my doctor in 18 days 

- Can't bend fingers due to a broken hand (right hand) and gone off word of mouth from another source that I don't need surgery

- Some staff laughing at patients 

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Responses

Response from Julie Smith, Rotherham Care Group, Rotherham, Doncaster and South Humber NHS Foundation Trust 3 weeks ago
Julie Smith
Rotherham Care Group,
Rotherham, Doncaster and South Humber NHS Foundation Trust

Submitted on 25/09/2025 at 17:03
Published on Care Opinion on 26/09/2025 at 08:02

Hi Tigersy77

My name is Julie Smith I am the ward manager on Sandpiper Ward, I am really sorry to hear of this bad experience for you on Sandpiper Ward. Thank you so much for your feedback and this is much appreciated so that we can review and help improve the care we deliver.

I will feed all this information back to the team so the team are fully aware for future.

Again I am really sorry this was your experience at this time on Sandpiper Ward but please contact me if you wish to discuss this any further

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