Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Care received

Posted By York Born Resident

"Care received"

About: York Hospital / Trauma and orthopaedics Yorkshire Ambulance Service NHS Trust / Emergency ambulance

(as a service user),

I want to express my deepest gratitude to everyone who cared for me recently — from the ambulance crew to the doctors, nurses, and ward staff (Ward 14) at the hospital.

Your kindness, professionalism, and dedication made a world of difference during what was an incredibly painful time for me. Despite the circumstances, I felt genuinely cared for and supported every step of the way.

Thanks to your compassion and the quality of care I received, I’m now able to look back on the experience not just as a difficult moment, but as a reminder of the incredible people who make the NHS what it is. You turned a moment of crisis into one of comfort and reassurance, and for that, I am truly thankful.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from PPI Team, Patient Experience and Involvement team, York & Scarborough Teaching Hospitals NHS Foundation Trust 2 months ago
PPI Team
Patient Experience and Involvement team,
York & Scarborough Teaching Hospitals NHS Foundation Trust

Submitted on 01/09/2025 at 08:28
Published on Care Opinion at 08:28

Thank you for taking the time to share your experience with us. We are so pleased to hear that the doctors, nurses, and ward staff on Ward 14 were able to provide such compassionate and professional care during a difficult time for you.

Your kind words will be shared with the teams involved so they know how much their dedication and support meant to you.

Thank you again for your feedback.

Kind regards,
Patient Experience Team
York and Scarborough Teaching Hospitals NHS Foundation Trust

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Lesley Butterworth, Head of Nursing and Patient Experience, Yorkshire Ambulance Service NHS Trust 2 months ago
Lesley Butterworth
Head of Nursing and Patient Experience,
Yorkshire Ambulance Service NHS Trust

Submitted on 23/09/2025 at 15:46
Published on Care Opinion at 15:46

picture of Lesley Butterworth

Thank you for posting your comments.

I am pleased to hear of the positive impact our crews had on you when you had cause to call us. It sounds like this was a very frightening experience and I do hope you are now doing well.

It is always a pleasure to receive comments of appreciation for our staff and we would like to ensure they receive this feedback personally. If you have not already done so, we would be grateful if you could contact our Patient Relations team on the details below to enable us to trace your call and identify the staff involved so we may pass on your compliment to them.

Patient Relations

Yorkshire Ambulance Service

Springhill

Brindley Way

Wakefield 41 Business Park

Wakefield

WF2 0XQ

Tel: 0333 130 0549

Email: yas.patientrelations@nhs.net

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k