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On every occasion the staff were professional and kind

Posted By paprikakp44

"On every occasion the staff were professional and kind"

About: Royal Victoria Hospital / Burns and Plastic Surgery The Ulster Hospital / Emergency Department

(as the patient),

I was severely burnt with hydrochloric acid on my arms and legs..

I received in access of 70 plus burns in a work related incident. I attended accident and emergency in Dundonald before being referred to the royal Victoria hospital ward 2 E being the rapid access burns unit . I was treated there by sister sherley and her team . I then attended twice again over the coming weeks.

On every occasion the staff were very professional and kind . All the appointments ran on time . They managed to reduce my burn so much that I didn’t require skin grafts. I was very assured by their professional approach and it’s outcome.

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Responses

Response from Jennifer Nicholson, Lead Nurse - Emergency Care, Emergency Medicine - A&E, South Eastern Health and Social Care Trust 2 months ago
Jennifer Nicholson
Lead Nurse - Emergency Care, Emergency Medicine - A&E,
South Eastern Health and Social Care Trust

Submitted on 26/08/2025 at 13:07
Published on Care Opinion at 13:07

Hi paprikakp44

Thank you for taking the time to tell us of your recent experience when attending the Ulster Hospital Emergency Department. It is reassuring to hear your care was professional and staff were kind throughout your hospital and follow up care.

Best wishes in your ongoing recovery.

Kind Regards

Jenny

Lead Nurse Emergency Care

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Response from Ruth Jenkins, Co-Director, Maternity, Dental, Gynae, Sexual Health and Regional Fertility Services, Belfast HSC Trust 2 months ago
Ruth Jenkins
Co-Director, Maternity, Dental, Gynae, Sexual Health and Regional Fertility Services,
Belfast HSC Trust

Co-Director for Maternity, Dental, Gynae, Sexual Health and Regional Fertility Services

Submitted on 26/08/2025 at 15:53
Published on Care Opinion at 15:53

Hi paprikakp44

I would also like to thank you for taking the time to provide feedback on your experience within the burns service.

It is good to hear that you found the service from the Rapid Access Clinic and Shirley to be professional and kind. The teams work together to manage burns well and its great that you hopefully will not require skin grafting. I will make sure the team are made aware of your feedback and really hope you continue to recover well.

Kind Regards

Ruth Jenkins

Service Manager ENT, Burns & Plastics

Belfast Trust

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