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"The staff were all amazing"

About: Causeway Hospital / Accident & Emergency

(as a service user),

We are just home from a busy Causeway ED on a bank holiday Monday. 

Started to feel unwell and rang for advice - advised to attend ED. 

From the first lady we met at the front desk to the nurse who discharged us - they were all amazing. 

The lady who checked us in was so helpful and couldn't have been more informative.

We then went to Triage and met a lovely deputy sister who again went above and beyond and sent us straight to green zone. 

We met a lovely nurse ( ? Margaret) who took bloods and put in a cannula and was such a helpful person and a real credit to her profession. 

We met a doctor who quickly looked at bloods and make a diagnosis and treatment plan.

Within 4 hours discharged by another lovely nurse who gave advice on oral antibiotics and worsening advice to return if symptoms did not resolve. 

In a world we're so many focus on the negatives of our health service I feel it important to recognise the positives. These people in this department worse tirelessly day in and out with the resources they have available and in the conditions of an ever dependent population. 

Thank you all and we are so blessed to have such a service. 

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Responses

Response from Victoria McCrory, Assistant Clinical Services Manager, Medicine and Emergency Medicine, NHSCT last month
Victoria McCrory
Assistant Clinical Services Manager, Medicine and Emergency Medicine,
NHSCT
Submitted on 27/08/2025 at 09:44
Published on Care Opinion at 09:44


Hello yankeezw66

My name is Victoria McCrory and I am the Assistant Clinical Services Manager for Causeway ED. I am sorry to hear that you have been unwell and had to attend the department for assessment and treatment.

I am delighted to hear that whilst attending the department you had a positive experience, right from the front desk and through to point of discharge. Thank you for taking the time to leave such a detailed positive review. Positive feedback is essential in helping boost staff morale and remind them of the fabulous care they continue to deliver despite the challenges they face. Thank you also for acknowledging the pressures staff face.

I will ensure that your feedback is shared with all staff in the dept and I know it will be greatly appreciated by all.

I wish you a strong recovery

Yours Sincerely

Victoria McCrory

ACSM CAU ED

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