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"My husband's experience"

About: Glasgow Royal Infirmary / Accident & Emergency Glasgow Royal Infirmary / Trauma & orthopaedics (wards 26, 27, 61 & 62 )

(as a relative),

My husband had a fall in Glasgow and was taken to Glasgow Royal Infirmary. It was about 8pm and he was admitted to A&E who were very busy but very efficient.

My husband has a lower leg amputation and has a prosthetic limb. He had broken his hip and was operated on and transferred to Ward 62 at the same hospital. What a shambles...

Ward was very untidy, seemed unorganised and staff kept saying will be back in 2 minutes  and never came back, to the point that he soiled himself.

His false tooth was in a small container which was binned by a support worker. When he spoke to nurse about it the response was - maybe the tooth fairy will bring you a new one.  Another nurse said did he expect one of their charities to go short to pay for his tooth.

The physio tried to force him up and about and at one point had to apologise for saying he was the only one in the bay not willing to do physio. My husband was in agony.

One breakfast he had asked for a roll with jam and butter. He got the jam and butter but no rolls left....really?

He has had a lot of experience in hospitals and he has had far better experiences. . We should have complained at the time but my husband was just glad to get home.

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Responses

Response from Erin Lees, Interim Lead Nurse, Orthopaedics - Glasgow Royal Infirmary, NHS Greater Glasgow and Clyde yesterday
Erin Lees
Interim Lead Nurse, Orthopaedics - Glasgow Royal Infirmary,
NHS Greater Glasgow and Clyde
Submitted on 28/08/2025 at 16:42
Published on Care Opinion at 16:47


Dear Cat J,

Thank you for your feedback, we are very disappointed to read that your husband had that experience in Ward 62.

We are more than happy to investigate this locally as we do not wish for any of our patients to receive a low standard of care.

The Senior Charge Nurse of this ward is keen to obtain further detail around your concerns if you are able to contact her on 01412015854 or 01414515562. The Senior Charge Nurse will be available Monday, Tuesday, Thursday and Friday next week.

Many thanks,

Erin

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Update posted by Cat J (a relative)

Hi Erin

Thank you for your response. We are on holiday from 1st September to the 11th. Can you advise what day would be suitable week of the 15th September to contact one of these managers.

Thank you,

Cat J

Response from Erin Lees, Interim Lead Nurse, Orthopaedics - Glasgow Royal Infirmary, NHS Greater Glasgow and Clyde 11 hours ago
Erin Lees
Interim Lead Nurse, Orthopaedics - Glasgow Royal Infirmary,
NHS Greater Glasgow and Clyde
Submitted on 29/08/2025 at 10:37
Published on Care Opinion at 10:37


Dear Cat J,

If possible would you be able to contact me via email and I will speak with the Senior Charge Nurse when they return next week and arrange a date and time for the week of the 15th of September? My email address is erin.lees@nhs.scot

I hope you enjoy your holiday when it comes.

Many thanks,

Erin

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