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Helpful and kind at Minor Injuries

Posted By irregularitydr43

"Helpful and kind at Minor Injuries"

About: General practices in Greater Glasgow & Clyde Queen Elizabeth University Hospital Glasgow / Minor Injuries Unit

(as the patient),

I was injured at home and worried that my Tetanus vaccine status was out of date. My GP was very unhelpful and asked me to attend ED urgently for review. They declined to assess/treat.

I was seen in a timely manner by the MI team at QE, and quickly reassured. I was offered a Tetanus vaccine and discharged home. Marianne (ANP) was helpful and kind.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde last month
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 29/08/2025 at 10:12
Published on Care Opinion at 10:12

picture of Nicole McInally

Dear irregularitydr43

Thank you for taking the time to share your recent experience following your injury and visit to the Minor Injuries Unit at Queen Elizabeth University Hospital.

I am sorry to hear about your experience with your GP.

However, I am pleased to hear that you were seen promptly by the Minor Injuries team and that Marianne, was helpful and kind. Your kind words are very much appreciated, and I will ensure your thanks are passed on to her.

Take Care

Nicole

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Karen Hughes, Senior Charge Nurse, Emergency Department and Minor Injuries Units, Queen Elizabeth University Hospital and New Victoria Hospital), NHS Greater Glasgow and Clyde last month
Karen Hughes
Senior Charge Nurse, Emergency Department and Minor Injuries Units, Queen Elizabeth University Hospital and New Victoria Hospital),
NHS Greater Glasgow and Clyde

Senior charge nurse & emergency nurse practitioner within the ED & Miu of the Queen Elizabeth University Hospital

Submitted on 30/08/2025 at 09:14
Published on Care Opinion at 09:14

picture of Karen Hughes

Dear irregularitydr43,

Thanks so much for your lovely feedback—it really made our day! We're so glad to hear you had a positive experience at Minor Injuries. The team works hard to make sure everyone feels cared for and supported, so it’s great to know that came through.

I’ll pass your message on to everyone especially Marianne, —it means such a lot to get such positive feedback, it reminds us why we do what we do.

with very kind regards,

Karen

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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