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Staff were all so caring and reassuring

Posted By Arwen44

"Staff were all so caring and reassuring"

About: Scottish Ambulance Service / Emergency Ambulance Victoria Hospital / Accident & Emergency Victoria Hospital / Admissions Unit 2 (Emergency Surgical) Victoria Hospital / General Surgery

(as the patient),

I cannot thank all the NHS staff I came across enough for the care I received.

From the paramedic/ambulance staff who took me to the hospital and kept me calm and as pain free as possible whilst waiting outside, even though the first crew had to stay an hour after their finishing time to allow another team to take over.

From here into majors who were also amazing, then into AU2.

Staff were all so caring and reassuring despite being so busy. Always checking that everyone was OK, dealing with their pain and sickness.

Then the staff in Ward 52 were all outstanding. Nurses Chloe and Kevin especially. So knowledgeable, caring and supportive. Had such great bedside manners, keeping everyone as cheery as possible.

Surgical team was amazing also, and talked me through everything very well.

Auxiliary and cleaning staff always very cheery and did a great job. 

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Responses

Response from Marie Kennedy, Patient Experience Manager, Corporate Affairs, Scottish Ambulance Service 2 days ago
Marie Kennedy
Patient Experience Manager, Corporate Affairs,
Scottish Ambulance Service

Submitted on 26/08/2025 at 16:53
Published on Care Opinion at 16:53

picture of Marie Kennedy

Dear Arwen44,

Thank you so much for sharing your experience. I’m really pleased to hear that our ambulance crew were able to support you with care and reassurance during what must have been a very difficult time.

It’s especially appreciated that you recognised the team’s dedication in staying beyond their scheduled hours to ensure a smooth handover. We know how important it is to feel calm and as comfortable as possible during moments like these and I’m glad our staff were able to help in that way.

If you’re happy to do so, we’d love to match your story with the crew involved so we can share your kind words with them directly. If you could email us at sas.feedback@nhs.scot with your name, date, time and address of the call out and include your Care Opinion username, we’ll make sure your message reaches the team.

Warmest wishes,
Marie

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Response from Louise Curran, Senior Charge Nurse, Accident & Emergency, NHS Fife 2 days ago
Louise Curran
Senior Charge Nurse, Accident & Emergency,
NHS Fife

Submitted on 26/08/2025 at 17:02
Published on Care Opinion at 17:02

Hello Arwen44

Thank you for taking the time to give such lovely feed back to us in the Emergency Department I am so please to hear you had such a positive experience.

I will be sure to share your feedback with the rest of the team.

I do hope you are now home and well on the road to recovery.

thanks again

Louise

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Response from Karen Peacock, Clinical Nurse Manager, Planned Care Directorate, NHS Fife yesterday
Karen Peacock
Clinical Nurse Manager, Planned Care Directorate,
NHS Fife

Submitted on 27/08/2025 at 07:29
Published on Care Opinion at 07:29

picture of Karen Peacock

Dear Arwen44

Thank you for taking the time to feedback on your recent hospital experience. I am pleased to hear of the care you received. As nurse manager for both AU2 and Ward 52 I will ensure your comments are shared with all staff. Chloe and Kevin will be so pleased to hear your lovely comments about them both and how they made a difference.

I hope you are recovering well

Karen Peacock

Clinical Nurse Manager for AU2 and Ward 52

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